Call Center Leader: Drive Appointments & Performance

Luxury Bath; Tukwila (WA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly pay

Leadership opportunity

Growing company reputation

Job summary

Luxury Bath of Seattle is hiring a Call Center Manager in Tukwila, WA. This full-time leadership role oversees a team of call center representatives, drives appointment volume, improves lead quality, and enhances customer satisfaction and sales performance.

The position requires 1–2+ years in call center management, strong coaching and communication skills, and a data-driven approach to daily operations. Schedule is Monday–Friday, 8:30 AM–5:00 PM with pay between $30–$40 per hour.

Qualifications

• 1–2+ years of call center management or supervisory experience.
• Proven ability to lead, coach, and motivate a team.
• Strong customer service and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working with performance metrics, quotas, and goals.
• Advanced computer skills and ability to learn new software quickly.
• Strong attention to detail and follow-through.
• Ability to work in a fast-paced, performance-driven environment.

Responsibilities

• Lead, coach, and manage a team of Call Center Representatives.
• Hire and train new call center employees.
• Monitor individual and team performance and provide ongoing coaching.
• Schedule, confirm, and reschedule customer appointments.
• Manage inbound customer calls and outbound follow-up calls.
• Ensure leads are handled quickly, professionally, and effectively.
• Manage and coordinate sales representatives’ schedules.
• Work closely with the sales team to maximize appointment opportunities.
• Monitor call-center activity, appointment-setting performance, and lead conversion.
• Resolve customer concerns and escalated issues.
• Maintain high standards for customer service and professionalism.
• Establish accountability and ensure weekly and monthly performance goals are met.
• Identify opportunities to improve processes, call quality, and overall team performance.

Skills

Leadership

Coaching

Customer service

Conflict resolution

Verbal communication

Written communication

Organizational skills

Performance metrics

Job description

Luxury Bath of Seattle is hiring a Call Center Manager in Tukwila, WA. This full-time leadership role oversees a team of call center representatives, drives appointment volume, improves lead quality, and enhances customer satisfaction and sales performance.

The position requires 1–2+ years in call center management, strong coaching and communication skills, and a data-driven approach to daily operations. Schedule is Monday–Friday, 8:30 AM–5:00 PM with pay between $30–$40 per hour.