Call Center Team Lead - Elevate Customer Experience & Sales

Grote Automotive; Fort Wayne (IN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive pay plus performance bonus

Positive team environment

Paid training

Employee vehicle purchase benefits

Health benefits + 401(k)

Paid vacation

Job summary

Grote Automotive in Fort Wayne, IN is looking for an experienced Call Center Team Lead to enhance customer experiences and sales opportunities. This hands-on leadership role focuses on coaching and motivating the call center team, ensuring exceptional service throughout the buying journey.

We offer a competitive pay structure, performance bonuses, paid training, health benefits, a positive team environment, and employee vehicle purchase benefits.

Qualifications

• Proven experience in a call center environment.
• Strong leadership and coaching skills.
• Ability to motivate team members for optimal performance.

Responsibilities

• Lead and coach the call center team.
• Ensure exceptional customer service during the buying journey.
• Drive sales opportunities and team performance.

Skills

Coaching

Training

Motivation

Customer service

Job description

Grote Automotive in Fort Wayne, IN is looking for an experienced Call Center Team Lead to enhance customer experiences and sales opportunities. This hands-on leadership role focuses on coaching and motivating the call center team, ensuring exceptional service throughout the buying journey.

We offer a competitive pay structure, performance bonuses, paid training, health benefits, a positive team environment, and employee vehicle purchase benefits.