Call Center Team Lead & Performance Coach

Jobtailor; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Jobtailor is seeking a call center supervisor to oversee a team of 8–12 representatives and, when needed, the entire floor of 40–50 staff. The role emphasizes leadership, coaching, and maintaining high customer service standards while collaborating with leadership.

The ideal candidate has a High School Diploma or GED (Associate preferred) and strong experience supervising, with proficiency in Microsoft Office and excellent communication skills. A pathway to professional development is offered.

Qualifications

• Requires strong supervision and leadership capabilities.
• Proven ability to coach and develop call-center staff.
• Excellent communication and professional presentation are essential.

Responsibilities

• Supervise a team of Phone Representatives (8–12) and oversee floor operations (40–50 when on duty).
• Manage call flow to maintain high answer rates and efficient outbound dialing.
• Ensure productivity targets are met and monitor timecards and attendance.

Skills

Team supervision

Leadership

Communication

Motivation

Coaching

Education

High School Diploma

GED

Associate Degree (Preferred)

Tools

Microsoft Office

Job description

Jobtailor is seeking a call center supervisor to oversee a team of 8–12 representatives and, when needed, the entire floor of 40–50 staff. The role emphasizes leadership, coaching, and maintaining high customer service standards while collaborating with leadership.

The ideal candidate has a High School Diploma or GED (Associate preferred) and strong experience supervising, with proficiency in Microsoft Office and excellent communication skills. A pathway to professional development is offered.