Call Center Team Lead

Assembly Health; United States; Remote; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Paid holidays

Paid time off

Job summary

Assembly Health is seeking an assembler-like role focused on patient communications and billing operations in the United States. The role reports to the Senior Director of Operations and requires accuracy, confidentiality, and the ability to thrive under deadlines.

Primary duties include answering patient inquiries, updating and billing insurance, processing payments, and coordinating with collections and legal requests.

Qualifications

• Nextech experience a plus.
• Medical billing background.
• Excellent communication skills and professional demeanor.
• Ability to work under tight deadlines.
• Strong written and verbal communication with customer-service focus.
• Detail-oriented and a team player, self-motivated.
• Teamwork and collaboration skills.
• Time management and organization skills.
• Maintain confidentiality with sensitive business data.

Responsibilities

• Answer patient calls and questions.
• Update and bill insurance.
• Process credit card payments.
• Resolve concerns on patient accounts.
• Work with collections for removal from collections.
• Respond to attorney requests for balances and correspondence; bill insurance.
• Escalation from Call Center staff as primary contact.
• Answer escalated calls from offshore Call Center team.

Skills

Medical billing

Nextech experience

Communication skills

Time management

Confidentiality

Teamwork

Tools

Nextech

Job description

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our Senior Director of Operations.

What You Will Do

• Answer patient calls/questions.

• Updating and billing insurance.

• Take Credit card payments.

• Trying to resolve any concerns/issues on patient accounts.

• Work with collection agencies for requests to remove from collections.

• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.

• Primary escalation from our Call Center staff

• Answering escalated phone calls from our Call Center offshore team

• Assist in educating the offshore call center staff.

• Update patient demographics.

• Other tasks and projects as determined by your manager.

What it takes to join the family

• Nextech experience a plus

• Medical Billing background

• Excellent communication skills and professional demeanor

• The ability to work under tight deadlines.

• Strong written and verbal communication skills with customer service focused aptitude

• Detail-oriented individuals who are team players highly self-motivated.

• Teamwork and collaboration skills

• Time management and organization skills

• Integrity to maintain confidentiality when working with sensitive business data.

• Ability to function well in a fast-paced and at times stressful environment.

• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10pounds at times.

Why Assembly?

• Be part of something special! We are growing both organically and through acquisitions.

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!

• Ongoing training and development programs

• An environment that values transparency

• Virtual and in-person events to connect with your team.

• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

Salary Range

$18—$23 USD

Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.