Collector, Associate

Apria Healthcare; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Assistance program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Billing Representative to service customer accounts, ensure timely remittance, and secure uninterrupted cash flow by following up with payers and resolving billing issues.

The role emphasizes strong communication, accuracy in billing, and familiarity with medical terminology and insurance processes, within a supportive benefits framework.

Qualifications

• Excellent communication skills and telephone/email etiquette.
• Ability to read, understand and follow written instructions.
• Experience handling billing and collections for patients/customers.
• Familiar with medical terminology and HCPCS/ICD-9 codes.
• Document activities accurately in ERP and related systems.

Responsibilities

• Service customer needs by accurately billing accounts and assuring timely remittance.
• Follow-up with payers to facilitate uninterrupted cash flow.
• Handle customer inquiries and resolve billing disputes.
• Edit and resubmit claims for payment when needed.
• Prepare and review clean claims for submission to insurances.

Skills

Communication

Phone etiquette

Reading & following instructions

Customer service

Billing & collections

Accounts receivable

Medical terminology

HCPCS/ICD-9 codes

ERP system

Microsoft Office

Word

Outlook

Tools

ERP system

Microsoft Office

Word

Outlook

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $20.00 hourly.

POSITION SUMMARY:

The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

ESSENTIAL TASKS:

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette,
• Skilled in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes,
• Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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