Talent Pool - Upcoming Opportunities (Philadelphia, PA)

FreedomCare

Philadelphia (Philadelphia County)

On-site

USD 24,796 - 30,307

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Fun company events

Job summary

A leading healthcare provider in Pennsylvania is looking for dedicated individuals to join their home care support team. The positions include roles such as HomeCare Sales Specialist, Intake Specialist, and Care Support Specialist. Ideal candidates should possess strong customer service and communication skills, emotional intelligence, and problem-solving abilities. The roles are hybrid, requiring 2-3 days in the office, and offer a competitive salary ranging from $18-$22 per hour. The company values personal growth and professional development.

Qualifications

A passion for delivering high-quality customer service and managing a high-volume call queue.
Exceptional verbal and written communication skills to convey empathy.
Strong emotional intelligence and active listening skills for teamwork.
Ability to resolve issues over the phone with confidence.
Excellent time management skills to prioritize tasks.
Strong computer skills for multitasking and efficient issue resolution.

Responsibilities

Engage with individuals to build relationships for home care support.
Assist patients and caregivers in the application and enrollment process.
Guide patients through the onboarding orientation.
Support patients throughout their home care journey over calls.
Visit patients' homes to ensure they receive the care needed.

Skills

Customer Service Excellence

Communication Skills

Emotional Intelligence

Problem-Solving Abilities

Time Management

Technical Proficiency

Job description

Call Center Talent Pool Req (Philadelphia, PA)

1 week ago Be among the first 25 applicants

Make a Difference in Healthcare: Join FreedomCare in Pennsylvania!

Are you passionate about helping others and building a rewarding career in healthcare?

Role

HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one
Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.
Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.
Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.
Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients’ homes.

Ideal Candidate Will Possess

Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
Problem‑Solving Abilities: proven ability to resolve issues over the phone, including de‑escalating frustrated callers and addressing concerns with confidence and composure.
Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.

These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2–3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh.

Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available.

Why Join Us?

Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth Opportunities: We offer a supportive environment for professional development and advancement.
Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

About Our Company

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer‑directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech‑based innovations.

FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can‑do positive approach to challenges)

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range: $18—$22 USD

Seniority Level