Talent Pool - Upcoming Opportunities (Phoenix, Arizona) Phoenix, AZ

FreedomCare; Phoenix (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive benefits

Ongoing learning opportunities

Fun company events

Job summary

A healthcare services provider in Arizona is seeking strong customer service professionals to join their team. Various roles include HomeCare Sales Specialist, Intake Specialist, and Onboarding Specialist, focusing on assisting patients and their families. Ideal candidates will have exceptional communication and problem-solving skills and a passion for helping others. The company offers competitive pay, growth opportunities, and a diverse, inclusive workplace environment.

Qualifications

• Excellent handling of difficult customer situations and solving problems effectively.
• Strong communication skills, both verbal and written, with compassion towards patients.
• Good listening skills and emotional intelligence to work well in teams.
• Ability to remain calm under pressure and resolve issues over the phone.
• Strong time management skills and ability to prioritize tasks.

Responsibilities

• Connect and engage with individuals interested in home care support.
• Assist patients and caregivers with applications and onboarding.
• Conduct virtual or in-person orientations for new patients.
• Guide patients through their home care journey.

Skills

Customer service skills

Communication skills

Soft skills

Problem-solving

Time management

Technology

Multitasking

Job description

Make a Difference in Healthcare: Join FreedomCare in Arizona!

We're building a talent pool of strong customer service professionals for FreedomCare Arizona. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
• Intake Specialist I: work closely with patients and caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in‑person orientations.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
• Field Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct in‑person orientations in the patient’s homes. You will travel constantly within the designated area.

Ideal Candidate Will Possess:

• Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high‑volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
• Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
• Problem‑solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de‑escalating frustrated callers successfully.
• Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
• Technology: Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while note‑taking/multitasking.
• Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our patients and caregivers through the process.

Why Join Us?

• Impact Lives: You’ll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Base pay for this role ranges from $18.00 to $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors including skill set, years of relevant experience, education, location, and licensure/certifications.