Call Center Support Representative

Express Employment Professionals - Cincinnati East; Perryville (MO); On-site; USD 22,000 - 25,000; Full time

Job summary

Express Employment Professionals in the Perryville, Missouri area is seeking a Call Center Support Representative for a local employer. The role handles inbound calls and helps customers with friendly and efficient service.

Training is on-site for 90 days, after which the position may go remote; pay starts at $16.25/hr during training and rises to $17.25/hr when remote. Employees will need good communication, reliability, and the ability to work independently as well as part of a team during

Qualifications

• Takes inbound calls and identifies customer needs.
• Uses problem solving to handle service complaints.
• Proficiency in Microsoft Office required.
• Strong multitasking and time management skills.

Responsibilities

• Take inbound calls and assist customers in a friendly, efficient manner.
• Identify customer needs and take appropriate action.
• Resolve complaints using effective problem solving.
• Maintain multitasking and time management to handle calls.
• Call center experience is a plus.

Skills

Call center experience

Tools

Microsoft Office

Job description

Express Employment Professionals is seeking a Call Center Support Representative for a local company in the Perryville, Mo area. Once trained, there is a possibility of working remotely depending on current needs and availability.

This position will be taking inbound calls, assisting customers in the most friendly, efficient, and helpful way possible. Once the associate is trained, the position could take as many as 100-120 calls per day.

Duties include but are not limited to the following:

• Taking inbound calls
• Identifying customers' needs and taking action
• Handles service complaints/situations through effective problem solving skills
• Use of Microsoft Office is required
• Multi-tasking and time management
• Call Center experience is a plus

Pay:$16.25/hr, while in training. $17.25/hr, once you go remote.

Training:ON-SITE TRAINING, M-F, 8am-5pm. Training is 90 days, then position will go remote.
*MUST BE WITHIN 30 MILES OF PERRYVILLE OR CAPE GIRARDEAU TO QUALIFY*