Call Center Supervisor - San Antonio

OneTouch Direct; San Antonio (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that excels in providing contact center solutions to Fortune 500 clients. As a Call Center Supervisor, you will lead a dedicated team, ensuring exceptional service and high employee engagement. Your role will involve monitoring performance metrics, conducting coaching sessions, and implementing strategies for operational efficiency. This dynamic position offers the chance to inspire your team and contribute to a culture of excellence while enjoying a supportive work environment with opportunities for growth and development.

Benefits

Health Care Plan (Medical, Dental & Vision)

Paid Training & Development

Overtime Opportunities

Professional and Personal Growth Opportunities

Diverse, Welcoming Culture

Qualifications

• 2+ years of supervisory experience in a call center environment.
• Strong leadership and team management skills required.

Responsibilities

• Lead and supervise a team of call center agents.
• Monitor and analyze team performance metrics.

Skills

Team Management

Customer Service

Data Analysis

Communication Skills

Education

Bachelor's degree in business administration

Tools

Call Center Management Software

Microsoft Office

Job description

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.

As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.

Key Responsibilities

• Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
• Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
• Conduct regular coaching sessions and training to foster employee development and motivation.
• Develop and implement strategies to achieve performance targets and enhance operational efficiency.
• Ensure high levels of customer satisfaction through effective management of service delivery.
• Handle escalated customer queries and resolve complex issues as they arise.
• Collaborate with upper management to align departmental goals with organizational objectives.
  
  

Requirements

• 2+ years of supervisory experience in a call center environment
• Strong leadership and team management skills
• Exceptional verbal and written communication abilities
• Ability to analyze data and make informed decisions
• Knowledge of call center operations and metrics
• Proficiency in call center management software and Microsoft Office
  
  

Preferred Qualifications

• Bachelor's degree in business administration or a related field (preferred)
• Bilingual abilities are a plus
  
  

Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
  
  

Required

Preferred

Job Industries

• Other