Call Center Supervisor - Northborough, MA

Andersen Corp.; Northborough (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 1

Paid Time Off

Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen, the full-service window-replacement division of Andersen Corporation, is seeking an Inside Sales Supervisor in Massachusetts. The role involves hands-on scheduling support, coaching a team to meet metrics, and driving customer-focused solutions in a in-person, fast-paced environment.

You will lead a team of supervisors, recognize selling opportunities, and reinforce the value of our service while delivering outstanding customer service with effective communication.

Qualifications

• Previous Inside Sales or Call Center Supervisor experience.
• A drive to meet metrics and lead a team.
• A proven track record of closing sales.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.

Responsibilities

• Hands-on and in-the-moment assistance with appointment scheduling.
• Coaching, encouraging and guiding teammates to meet activity goals and metrics.
• Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
• Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
• Working on a team of dedicated supervisors.
• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.

Skills

Team leadership

Sales closing

Communication skills

Customer service

Multitasking

Empathetic listening

Job description

Job Details

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more!

Responsibilities

• Hands-on and in-the-moment assistance with appointment scheduling.
• Coaching, encouraging and guiding teammates to meet activity goals and metrics.
• Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
• Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
• Working on a team of dedicated supervisors.
• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• This is an in-person position.

Qualifications

• Previous Inside Sales or Call Center Supervisor experience.
• A drive to meet metrics and lead a team.
• Ability to give and accept constructive feedback.
• A proven track record of closing sales.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

Renewal by Andersen is the full-service window-replacement division of a 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.