Call Center Supervisor - Northborough, MA

Renewal by Andersen Corporation; Northborough (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401k with 50% match

Tuition Reimbursement

Paid Volunteer Time

Job summary

Renewal by Andersen LLC in Northborough, Massachusetts is seeking a Supervisor for our Inside Sales team. The ideal candidate will lead and coach teammates to excel in sales, provide exceptional customer service, and ensure operational success within the team.

This role offers an annual salary of $80,000-$100,000, along with appealing benefits such as medical insurance, tuition reimbursement, and 401k matching. Join a company dedicated to empowering extraordinary talent and creating a collaborative workspace.

Qualifications

• Previous Inside Sales or Call Center Supervisor experience.
• Ability to give and accept constructive feedback.
• Strong interpersonal skills, including empathetic listening.
• Excellent oral and written communication skills.

Responsibilities

• Assist with appointment scheduling.
• Coaching and guiding teammates to meet goals.
• Deliver exceptional customer service.
• Coordinate operations of an Inside Sales team.

Skills

Sales closing

Team leadership

Customer service

Feedback acceptance

Job description

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more!

Responsibilities

• Hands-on and in-the-moment assistance with appointment scheduling.
• Coaching, encouraging and guiding teammates to meet activity goals and metrics.
• Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
• Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
• Working on a team of dedicated supervisors.
• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• This is an in-person position.

Qualifications

• Previous Inside Sales or Call Center Supervisor experience.
• A drive to meet metrics and lead a team.
• Ability to give and accept constructive feedback.
• A proven track record of closing sales.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.