Digital Inside Sales Representative Northborough, Massachusetts Call Center

Renewal by Andersen Corporation; Northborough, Northern (MA, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of your +

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen in Northborough, MA is seeking a motivated Customer Service Representative to text with customers using our approved methodology and to support a high-volume sales team.

You will communicate professionally, listen actively, show empathy, and meet daily activity targets while partnering with Inside Sales Coaches. A minimum of 1 year in customer service and a high school diploma are required; excellent benefits are offered.

Qualifications

• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to accept constructive feedback.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a changing environment.
• Able to multi-task between calls without loss of performance.

Responsibilities

• Communicate with customers via text message using company-provided methodology.
• Communicate professionally with customers, prospects, and teammates, listening actively and showing empathy.
• Engage with customers by measuring and responding to sentiment.
• Enter all conversation information into Enabled accurately and swiftly.
• Partner with Inside Sales Coaches and Management for questions or escalated situations.
• Meet daily activity targets.

Skills

Excellent communication

Interpersonal skills

Independent worker

Team collaboration

Adaptability

Multi-tasking

Customer service experience

Education

High School Diploma

Job description

Responsibilities

• Communicate with customers via text message using company-provided methodology
• Communicate with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Engage with customers by measuring and responding to sentiment
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Inside Sales Coaches and Management team for questions or escalated customer situations
• Meet activity targets daily
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Meet regularly to discuss feedback on performance, develop strategies and ask questions
• Attend weekly team meeting
• Other job duties as assigned

Qualifications

• Excellent oral and written communication skills.
• Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
• Ability to work independently and as an active team member.
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
• 1 year customer service experience required
• High School Diploma or equivalent preferred

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay $50,000 - $70,000 annually.

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.