Call Center Specialist PRN

Universal Health Services

Dallas (TX)

On-site

USD 21,000 - 34,000

Full time

13 days ago

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Benefits offered by this job

Challenging and rewarding work

Competitive Compensation

Career development opportunities

Benefits Website

Job summary

Universal Health Services in Dallas, TX is seeking a dynamic Call Center Specialist PRN to work 12-hour varied shifts within a team of compassionate professionals. The role supports patient care by monitoring referrals, connecting patients to providers, and coordinating evaluations with therapists.

The position emphasizes administrative work, insurance verification, data entry, and efficient communication across information systems to ensure timely care delivery.

Qualifications

High School Diploma or GED required.
Preferred Associate Degree.
1-3 years related work experience preferred.
Knowledge of crisis intervention, risk assessment and related clinical concepts is desirable.

Responsibilities

Answers phones and collects demographic information for assessments.
Coordinates and processes patient transfer documents and paperwork.
Ensures accurate data entry in information systems.
Assists Mobile Assessment Team Evaluator with commitment and transfer processes when needed.

Skills

Phone etiquette

Communication skills

Documentation

Team coordination

Education

High School Diploma/GED

Associate degree

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provided best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Dallas TX, is seeking a dynamic and talented Call Center Specialist PRN to work 12 hours varied Shifts in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities

Answers phones at Behavioral Health Connections, Inc. and takes demographic information related to the person to be assessed.
Coordinates and processes patent documents and paperwork for patient transfers.
Assures all required information is accurately documented within several information system programs.
Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights

- Challenging and rewarding work environment
- Competitive Compensation
- Career development opportunities within UHS and its 300+ Subsidiaries!
- More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

EDUCATION

High School Diploma/GED

Preferred Associate Degree

EXPERIENCE

Preferred 1-3 years work related experience

Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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