Call Center Specialist Weekends Part Time

Behavioral Health Connections, Inc.; Atlanta (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision and Rx plans

401(K) with company match

SoFi student loan refinancing

Career development opportunities

Job summary

Behavioral Health Connections, Inc. is seeking a dynamic Call Center Specialist to support weekend day shifts in Atlanta, GA.

The role involves handling patient referrals, updating records, and coordinating with therapists to ensure timely evaluations and care connections. You will verify demographics, assist transfers, and document activities across multiple information systems, contributing to efficient patient access and care coordination in a busy behavioral health environment.

Qualifications

• High School Diploma or GED required.
• Preferred Associate Degree.
• 1–3 years of work-related experience preferred.
• Knowledge of crisis intervention and risk assessment is a plus.

Responsibilities

• Answers phones and collects demographic information.
• Coordinates and processes patient documents and transfers.
• Ensures documentation is accurate across information systems.
• Assists Mobile Assessment Team with commitment and transfer processes when needed.

Skills

Call center experience

Phone handling

Data entry

Referral coordination

Insurance verification

Education

High School Diploma/GED

Associate degree preferred

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provided best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Atlanta, GA is seeking a dynamic and talented Call Center Specialist Part Time to work Weekends 12 hours Day Shift in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities

• Answers phones at Behavioral Health Connections and takes demographic information related to the person to be assessed.


• Coordinates and processes patent documents and paperwork for patient transfers.


• Assures all required information is accurately documented within several information system programs.


• Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights

• Challenging and rewarding work environment


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• SoFi Student Loan Refinancing Program


• Career development opportunities within UHS and its 300+ Subsidiaries!


• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since itsinceptioninto an esteemed Fortune 500® corporation, annualrevenuesduring2025were$17.4billion.In 2026,UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, waslisted in Forbes ranking of America’s Largest Public Companies.

Headquarteredin King of Prussia, PA, UHS has approximately101,500employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physiciannetworkand various related serviceslocatedin 40U.S.states, Washington, D.C., PuertoRicoand the United Kingdom. Foradditionalinformationvisit www.uhs.com.

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Qualifications

EDUCATION

High School Diploma/GED

Preferred Associate Degree

EXPERIENCE

Preferred 1-3 years work related experience

Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.