CALL CENTER SPECIALIST I

OAA Orthopaedic Specialists; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

OAA Orthopaedic Specialists in Allentown, PA is seeking a friendly full-time receptionist to operate the front desk telephone system, schedule appointments, and direct callers to the appropriate staff to ensure patient care excellence. The role requires a high school diploma or GED, strong verbal and written communication, and prior customer service experience.

Knowledge of medical terminology and insurance basics are helpful, and experience in an orthopaedic setting is a plus.

Qualifications

• High school diploma or GED; 1 year related experience or training.
• Ability to multitask and maintain professional telephone etiquette.
• Computer database software and Internet software knowledge.
• Problem solving skills in standardized situations.
• Ability to work accurately and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology helpful.
• Prior customer service representative experience required.
• Knowledge of 3rd party insurance and medical office experience helpful.
• Prior experience in an orthopaedic setting helpful.

Responsibilities

• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.

Skills

Multitasking

Telephone etiquette

Verbal communication

Written communication

Medical terminology

Customer service

Insurance knowledge

Orthopaedic setting

Tools

Database software

Internet software

Job description

Job Details: Job Location: Allentown, PA 18104, Position Type: Full Time, Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.

Essential Functions:

• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.

Qualifications:

• High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and maintain professional telephone etiquette.
• Computer Database software and Internet software.
• Problem solving skills in standardized situations.
• Ability to work accurately and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology helpful.
• Prior customer service representative experience required.
• Knowledge of 3rd party insurance and medical office experience helpful.
• Prior experience in an orthopaedic setting helpful.