Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Community Health Center; United States; Remote; Full time

Job summary

A leading health center is seeking a full-time Call Center Specialist to provide quality customer service to internal staff and external patients. The ideal candidate must be bilingual in English and Spanish, possess an Associate's Degree, and have experience in a busy phone system. This remote position requires strong communication skills and the ability to handle multiple tasks efficiently while ensuring a high level of customer satisfaction.

Qualifications

• Experience in a Call Center or busy phone system.
• Strong customer service experience.
• Remote workers must have reliable, high-speed Internet.

Responsibilities

• Provide consistent, quality customer service to patients.
• Manage each call, schedule appointments, and respond to patient inquiries.
• Demonstrate data entry skills and knowledge of insurance billing.

Skills

Bilingual English & Spanish

Customer Service

Data Entry

Problem Solving

Multi Tasking

Verbal Communication

Education

Associate's Degree

Job description

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation and hours:

• Current rate of pay for this position $21.00 an hour.
• This is full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8am - 5:00pm Eastern Time for your first 3 weeks.
• Hours to be worked in Eastern Standard Time

QUALIFICATIONS:

Required Skills and Education - please read

Required - Bilingual REQUIRED (English & Spanish)
Required: Associate's Degree

• Experience in a Call Center or other busy phone system
• Proven ability to Multi Task
• Problem Solving and critical thinking skills a plus
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet

This Position is available for remote work.

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Time Type:

Full time

Job Description Summary:

Job Description:

Job Description The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation and hours:

• Current rate of pay for this position $21.00 an hour.
• This is full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8am - 5:00pm Eastern Time for your first 3 weeks.
• Hours to be worked in Eastern Standard Time

QUALIFICATIONS:

Required Skills and Education - please read

Required - Bilingual REQUIRED (English & Spanish)
Required: Associate's Degree

• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Problem Solving and critical thinking skills a plus
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet

This Position is available for remote work.

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Time Type:

Full time

About the company

Primary care in your community. Medical, Dental, Behavior Health, and Specialty Services available across Connecticut.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.