Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Principle Auto Group; Middletown (CT); Remote; USD 1,000; Full time

Job summary

An established industry player is seeking a Call Center Specialist to deliver exceptional customer service in a remote capacity. This role requires a bilingual professional who can manage calls efficiently, schedule appointments, and assist patients with their requests. The ideal candidate will possess strong data entry skills and a background in call center operations. Join a dynamic organization that values innovation and quality in healthcare services, and make a meaningful impact on patient experiences. This full-time position offers a competitive hourly rate and the flexibility of remote work, ensuring you can thrive in a supportive environment while contributing to essential health services.

Qualifications

• Bilingual in English and Spanish is required for effective communication.
• Experience in a busy call center environment is essential.

Responsibilities

• Provide quality customer service to internal staff and external patients.
• Manage calls effectively and schedule appointments as needed.

Skills

Bilingual (English/Spanish)

Customer Service

Data Entry

Problem Solving

Multi-tasking

Education

Associate's Degree

Job description

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient's request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation and hours:

Current rate of pay for this position is $21.00 an hour.

This is a full-time position (40 hours), hours may include evenings and weekends.

Training is a mandatory requirement which is full-time Monday - Friday 8am - 5:00pm Eastern Time for your first 3 weeks.

Hours to be worked in Eastern Standard Time.

QUALIFICATIONS:

Required Skills and Education - please read

1. Required - Bilingual REQUIRED (English & Spanish)
2. Required: Associate's Degree
3. Experience in a Call Center or other busy phone system
4. Proven ability to Multi Task
5. Problem Solving and critical thinking skills a plus

Remote workers must live and work in the United States* (*Territories Excluded).

Remote workers must have access to reliable, high-speed Internet.

This Position is available for remote work.

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Time Type: Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.