Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Lensa; United States; Remote; USD 44,000; Full time

Job summary

A leading healthcare company seeks a full-time Call Center Specialist. The role involves delivering exceptional customer service to patients while managing calls, scheduling appointments, and maintaining data entry standards. Bilingual candidates (English/Spanish) with an associate's degree and relevant call center experience are preferred.

Qualifications

• Bilingual (English & Spanish) required.
• Experience in a Call Center or other busy phone system.
• Strong customer service experience.

Responsibilities

• Provide quality customer service to internal staff and external patients.
• Manage calls efficiently and schedule appointments.
• Ensure confidentiality and maintain data entry standards.

Skills

Customer Service

Verbal Communication

Problem Solving

Multi-tasking

Education

Associate's Degree

Tools

Electronic Appointment Scheduling

Job description

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Moses/Weitzman Health System, is seeking professionals. Apply via Lensa today!

Job Description Summary

Job Description:

Job Description

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation And Hours

• Current rate of pay for this position $21.00 an hour.
• This is full-time position (40 hours), hours may include evenings and weekends
• Training is a mandatory requirement which is full-time Monday - Friday 8am - 5:00pm Eastern Time for your first 3 weeks.
• Hours to be worked in Eastern Standard Time
  
  

Qualifications

Required Skills and Education - please read

Required - Bilingual REQUIRED (English & Spanish)

Required: Associate's Degree

• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Problem Solving and critical thinking skills a plus
• Remote workers must live and work in the United States* (*Territories Excluded)
• Remote workers must have access to reliable, high-speed Internet
  
  

This Position is available for remote work.

Organization Information

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Time Type

Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Call Center Specialist” roles.

Customer Support Specialist, Luxury Stores Customer Service

Remote Call Center Customer Service Representative

United States $29,300.00-$37,100.00 1 week ago

Remote Healthcare Call Center Representative

Remote Call Center Representative (Manitoba)

Call Center Customer Service Representative

Patient Access - Call Center Representative (Remote)

Call Center Customer Service Representative

Call Center Representative, Inside Sales

Remote Call Center Representative Job Openings (Full-Time)

Full-Time Remote Call Center Representative

Patient Access - Call Center Representative (Remote)

Patient Access - Call Center Representative (Remote)

Remote Call Center Customer Service Representative

Remote Healthcare Call Center Representative

Remote Call Center Representative (Manitoba)

Remote Call Center Customer Service Representative

Call Center - Member Contact Center Rep 1 - Remote

Jacksonville, FL $20.00-$29.17 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.