Call Center Specialist - $20/hr - Washington, DC

Beacon Hill; Washington (District of Columbia); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Federal and state leave programs

Job summary

A non-profit organization in Washington, DC is seeking a temporary Call Center Specialist. This role involves delivering remarkable service, troubleshooting technical issues, and administering exams. Candidates should have 2+ years of call center experience, a bachelor's degree, and proficiency in Microsoft applications. The position pays $20/hr with a potential raise in August, and is a 7-month contract with an entry-level requirement.

Qualifications

• 2+ years of call center experience required.
• 1+ year of experience in a metric-based environment.
• Ability to troubleshoot basic technical issues.

Responsibilities

• Deliver excellent customer service.
• Respond to inquiries in a timely manner.
• Administer the MCAT exam and related programs.

Skills

Customer service skills

Organizational skills

Written communication

Multitasking

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Call Center Specialist – $20/hr – Washington, DC

Our client, a medical focused non-profit, is seeking a temporary Call Center Specialist to support their team!

Base Pay Range

$20.00/hr – $20.00/hr

About the Job

• Deliver a remarkable service experience to customers for various services.
• Respond timely and professionally to inquiries.
• Troubleshoot technical issues and diagnose errors on various applications.
• Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP).
• Other tasks as assigned.

About You

• 2+ years of call center experience is required; 1+ year working in a metric-based environment.
• A bachelor's degree is required for this role.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills.
• Ability to resolve basic technical issues and work independently with minimal supervision.

About the Position

• Pays $20/hr with a potential raise in August.
• 7-month contract with a potential to extend.
• Hours are 9am-7pm.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Customer Service

Industries

Non-profit Organizations

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)