Call Center Specialist

Jobtailor; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Front Desk/Call Center Specialist to manage patient interactions, schedule pulmonary and sleep appointments, and input demographic data into Allscripts. You will support providers and administrative staff while maintaining HIPAA compliance and high-quality customer service.

The role requires at least a high school diploma and prefer 1 year in a medical or call center environment.

Qualifications

• High School Diploma or equivalent required.
• One year of call center or medical practice experience preferred.
• Strong customer service and communication skills are essential.
• Proficient in EMR systems and HIPAA compliance.

Responsibilities

• Answer incoming calls promptly with excellent customer service.
• Schedule patient appointments for pulmonary and sleep.
• Enter demographic information into Allscripts accurately.
• Assist with EMR indexing and output queue as needed.
• Adhere to HIPAA policies to protect patient privacy and security.

Skills

Customer Service Skills

EMR Proficiency

Appointment Scheduling

HIPAA Compliance

Call Center Experience

Education

High School Diploma or Equivalent

Tools

Allscripts

Job description

• Answer incoming calls promptly while demonstrating excellent customer service skills


• Listen and ask probing questions to determine the reason for the call and then handle the call accordingly


• Schedule patient appointments for pulmonary and sleep


• Obtain and enter accurate demographic information into Allscripts


• Schedule appointment according to current policies


• Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.


• Disseminate patient questions and refill requests via EMR to the MA/provider


• Provide basic information, guidance, and instructions to callers


• Distribute consultations and enter MD Coder


• Complete appointment requests made online


• Gather patient records for local hospital systems


• Assist with patient rescheduling as needed


• Assist with EMR indexing of incoming documents when/if needed


• Assist with EMR output queue when/if needed


• Assist with scheduling faxed and electronic new patient referrals


• Adhere to Pulmonary Associates' standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always


• Adhere to HIPAA policies and procedures to protect patient privacy and security


• Perform other duties as assigned by provider, supervisor, or member of Administration

Requirements

• High School Diploma or equivalent


• One year experience in a call center environment and/or in a medical practice is preferred

Core Competencies

Demonstrates strong customer service skills while efficiently managing patient scheduling and inquiries. Proficient in handling EMR systems and adhering to HIPAA regulations to ensure patient privacy and security.

Highest-signal resume keywords

• Customer Service Skills


• EMR Proficiency


• Appointment Scheduling


• HIPAA Compliance


• Call Center Experience

ATS Optimization Keywords

Hard Skills

• EMR Indexing


• Appointment Scheduling


• Data Entry


• Patient Record Management


• Demographic Information Collection

Soft Skills

• Excellent Communication


• Active Listening


• Problem Solving


• Attention to Detail

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Pulmonary Care


• Patient Privacy


• Medical Practice


• Call Center Environment

Tools & Technologies

• Allscripts