Call Center Specialist

Jobtailor; New York (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Jobtailor in New York seeks a dedicated Customer Service Associate to support banking members. You will build lasting relationships, answer calls, educate on products, and handle account openings with careful attention to detail.

The role emphasizes strong communication, the ability to learn complex systems, and front-line support for financial services, including mobile banking tools.

Qualifications

• High school diploma or GED required.
• Bachelor's degree or other form of secondary education preferred.
• Commensurate work experience will be considered.
• Prior call center or customer service experience is preferred but not required.
• Strong customer service and interpersonal skills.
• Flexible and able to grasp large amounts of information in a fast-paced call center.
• Exceptional verbal and written communication skills.
• Attention to detail and problem-solving skills.
• Confidence in promoting products and services.
• Technical aptitude with mobile banking.

Responsibilities

• Build lasting member relationships through every interaction.
• Troubleshoot and resolve member questions.
• Perform a variety of financial transactions.
• Educate members on products and services meeting their financial needs.
• Maintain knowledge of core systems and CCU products and services.
• Answer incoming calls and member questions promptly and professionally.
• Present and explain beneficial products and assist members with their financial needs.
• Open new memberships, accounts, and services.
• Assist members with account research requests.
• Collect information for outgoing bank wires and ensure accuracy and safety while following anti-fraud procedures.
• Educate members on electronic service channels.
• Assume responsibility for other projects or duties as required or assigned.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Flexibility

Education

High School Diploma

GED

Bachelor's degree (preferred)

Tools

Core Systems

Financial Services Apps

Mobile Banking Apps

Job description

• Build lasting member relationships through every interaction
• Troubleshoot and resolve member questions
• Perform a variety of financial transactions
• Educate members on products and services meeting their financial needs
• Maintain appropriate knowledge of core systems and CCU products and services
• Answer incoming calls and member questions promptly and professionally
• Present and explain beneficial products and assist members with their financial needs
• Open new memberships, accounts, and services
• Assist members with account research requests
• Collect information for outgoing bank wires and ensure accuracy and safety while following anti-fraud procedures
• Educate members on electronic service channels
• Assume responsibility for other projects or duties as required or assigned

Requirements

• A high school diploma or GED is required
• A bachelor's degree or other form of secondary education is preferred
• Commensurate work experience will also be considered
• Prior call center or customer service experience is preferred but not required
• Strong customer service and interpersonal skills
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
• Exceptional verbal and written communication skills
• Exceptional attention to detail
• Strong problem-solving skills
• Confidence in promoting appropriate products and services
• Technical aptitude with experience using mobile banking and other apps or financial services
• Ability to read and comprehend moderate to advanced instructions and correspondence
• Ability to write moderate to advanced correspondence within professional etiquette standards
• Ability to effectively present information in one-on-one and group situations
• Ability to work in repetitive motion for a lengthy period
• Ability to work within a fast-paced call center environment
• Regular use of computer required
• Specific vision abilities including close vision and adjusting focus from close range to long range

Core Competencies

Demonstrates strong customer service skills and the ability to educate members on financial products and services. Proficient in troubleshooting, resolving inquiries, and maintaining attention to detail in a fast-paced call center environment.

Highest-signal resume keywords

• Customer Service Skills
• Problem-Solving Skills
• Verbal Communication Skills
• Technical Aptitude
• Attention to Detail

Hard Skills

• Financial Transactions
• Account Research
• Mobile Banking Experience
• Electronic Service Channels
• Anti-Fraud Procedures

Soft Skills

• Interpersonal Skills
• Flexibility
• Written Communication Skills
• Presentation Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Call Center Experience
• Member Relationships
• Product Education
• Account Opening

Tools & Technologies

• Core Systems
• Financial Services Apps