Call Center Specialist

ALASKA HEART INSTITUTE; Anchorage (AK); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

Colonial Life Elective Benefits

Life Insurance

Profit Sharing 401(k)

HSA

FSA

Employee Assistance Program

Wellness Program

PTO – starting at up to 5.84 hours per

8 paid holidays per year

FMLA

Job summary

ALASKA HEART INSTITUTE in Anchorage, AK is seeking a Call Center Specialist to handle incoming calls and direct them to the appropriate department. The role is nonexempt and located in Clinic Support Services.

The successful candidate will answer calls professionally, determine caller needs, connect them to the correct extension, and respond to emergencies per established procedures. After-hours messages are retrieved and delivered.

Qualifications

• High School Diploma or equivalent with knowledge of medical terminology.
• Preferred: One year of switchboard experience in a health-care setting.
• Minimum: Customer service experience and knowledge of proper telephone etiquette.

Responsibilities

• Answer all calls in a friendly professional manner.
• Determine the caller’s need and connect the call to the correct person or extension.
• Respond to emergency calls from doctors, hospitals, and patients in accordance with established procedures and protocols.
• Retrieve and deliver messages received by the after‑hours voice mail system.

Skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or equivalent

Medical terminology knowledge

Job description

Job Title: Call Center Specialist

Location: Anchorage, AK 99508

Department: Clinic Support Services

Summary of Duties

A nonexempt position responsible for answering all incoming calls and directing calls to the proper department or personnel.

Essential Functions

• Answer all calls in a friendly professional manner.
• Determine the caller’s need and connect the call to the correct person or extension.
• Respond to emergency calls from doctors, hospitals, and patients in accordance with established procedures and protocols.
• Retrieve and deliver messages received by the after‑hours voice mail system.

Pay Range

$20–25 per hour to start (dependent upon experience).

Employee Benefits

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401(k)
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO – starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

Qualifications

Education: High School Diploma or equivalent, with knowledge of medical terminology.

Experience: Preferred: One year of switchboard experience in a health‑care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.

Additional Information

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.