Patient Services Coordinator

ALASKA HEART INSTITUTE; Wasilla (AK); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Colonial Life Elective Benefits

Life Insurance

Profit Sharing 401K

HSA

FSA

Employee Assistance Program

Wellness Program

PTO

Job summary

ALASKA HEART INSTITUTE seeks a Patient Services Coordinator in Wasilla to coordinate and schedule patient appointments, greet and register patients, and ensure efficient daily operations in Support Services. The role includes verifying insurance eligibility and maintaining physician schedules.

The position requires 1–2 years in customer service, health-care receptionist experience, and knowledge of medical terminology. Competitive benefits and a start rate of $20–$29 per hour are offered.

Qualifications

• High School Diploma or equivalent; knowledge of medical terminology.
• 1–2 years of experience in a customer service setting; one-year receptionist/front desk experience in health care.
• Experience with insurance eligibility verifications in a medical practice setting; strong customer service and attention to detail.

Responsibilities

• Coordinate and schedule patient appointments using computerized systems.
• Conduct insurance eligibility verifications and review benefits.
• Greet and register patients in a professional and helpful manner.
• Verify forms are completed and obtain signatures when needed.
• Maintain physician schedules and ensure proper patient flow.

Skills

Customer service

Communication

Computer literacy

Medical terminology

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Wasilla - Matsu, AK 99645, JOB TITLE: Patient Services Coordinator

DEPARTMENT: Support Services

Summary of Duties

Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.

Essential Functions

• Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
• Conduct insurance eligibility verifications, review benefits, and update patient demographic information.
• Greets and registers patients in a prompt, professional, pleasant, and helpful manner.
• Verifies that appropriate forms are completed and obtains signatures when necessary.
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.
• Oversees the reception area, coordinates patient movement throughout Institute.
• Verifies patient insurance eligibility, copayments, and deductibles.
• Recover fees due at time of visit.
• Reconciles daily cash drawer and fee slips.
• Review fee slips for information necessary to submit for payment.

Pay Range

$20-29/hr to start (dependent upon experience)

Employee Benefits

• Medical
• Dental
• Vision
• Colonial Life Elective Benefits
• Life Insurance
• Profit Sharing 401K
• HSA
• FSA
• Employee Assistance Program
• Wellness Program
• PTO- starting at up to 5.84 hours per pay period (increases with years of service)
• 8 paid holidays per year
• FMLA

Job Description

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Qualifications

EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.

EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, insurance eligibility verifications within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.