Call Center Service Representative

Floridacentral CU; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) w/ up to 5% matching

Medical insurance

Vision insurance

Life insurance

Disability insurances

FSA

Paid Vacation, Sick & Holiday hours

Job summary

Floridacentral Credit Union in Tampa is seeking a Member Services Representative for our call center to assist members with telephone requests, explain services, and resolve issues within authority. The bilingual/English option supports member needs and cross-sell opportunities as appropriate.

Responsibilities include answering questions, directing calls, maintaining member account information, and supporting other branches.

Qualifications

• Previous call center or customer service experience.
• Computer skills including navigating multiple tabs, windows and systems and verbal communication skills essential.
• Credit Union experience is not required.

Responsibilities

• To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
• Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assures that appropriate procedures are followed and that proper forms are prepared accurately.
• Assists other departments and branches, including performing paying and receiving duties as a teller when needed.
• Maintains member account information on computer system.
• Direct all phone calls to the appropriate person with minimum transfers.
• Performs other related duties as assigned.
• All employees are made aware of their responsibilities under the BSA/CIP/OFAC regulations with continuing training, to ensure that they adhere to our internal policy and procedures.

Skills

Call center experience

Customer service

Verbal communication

Job description

Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM

Credit Union Call Center - MSR / CSR - Full time

Welcome to Floridacentral Credit Union . Join a team committed to developing your talent, rewarding your efforts, and providing opportunities for your career growth.We are currently in search of our newest team members in our Tampa Member Services call center. Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities and generous benefits to our entire workforce. The ideal candidate will be passionate about Customer Service and motivated to work with our members.

Previous call center & customer service experience. Computer skills including navigating multiple tabs, windows and systems and verbal communication skills essential. Credit Union experience is not required.

Monday through Friday // Day Shift .

Member Services Representative - Call Center - English or Bi-lingual

• To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to theappropriate area.
• Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross‑sell opportunities and cross‑sells services to members.
• Assures that appropriate procedures are followed and that proper forms are prepared accurately.
• Assists other departments and branches, including performing paying and receiving duties as a teller when needed.
• Maintains member account information on computer system.
• Direct all phone calls to the appropriate person with minimum transfers.
• Performs other related duties as assigned.
• All employees are made aware of their responsibilities under the BSA/CIP/OFAC
  regulations with continuing training, to ensure that they adhere to our internal policy and procedures.

Benefits for Full time employees includes:

• 401(k) w/ up to 5% matching
• Medical insurance
• Vision insurance
• Life insurance
• Disability insurances
• FSA
• Paid Vacation, Sick & Holiday hours

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled