Call Center Scheduling Specialist

Freddie Mac; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center Agent to enhance patient care through scheduling and managing appointments. This remote role offers career advancement opportunities and a comprehensive benefits package. Candidates should possess strong communication skills and experience in a healthcare-related call center environment.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work

Qualifications

• Minimum of 1 year experience in a call center or centralized scheduling.
• Strong written and verbal communication skills required.
• Ability to work under tight deadlines.
• Familiarity with electronic health records (EHR).

Responsibilities

• Answer and greet patients, focusing on appointment scheduling.
• Collect and document patient demographic and insurance information.
• Initiate referral processes and verify pre-certification requirements.
• Maintain professional relationships and respond to inquiries regarding accounts.

Skills

Communication

Multi-tasking

Knowledge of medical terminology

Education

High School diploma

Formal training from vocational school or equivalent

Tools

Vision system

MS Office (Word, Outlook, Teams)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Compensation commensurate with similar positions in the region
- Opportunity for career advancement within a rapidly growing healthcare provider
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, vision, 401K, and PTO
- Engage in a collaborative environment focused on patient-centered care
- Be part of a team that transforms the way specialty care is delivered

What to Expect (Job Responsibilities):
- Answer, orient, and greet patients over the phone, focusing on scheduling appointments
- Determine appropriate clinic locations and schedule patients in the Vision system
- Collect and accurately document demographic, insurance, and eligibility information
- Verify pre-certification requirements and initiate the referral process
- Maintain professional relationships and respond to inquiries regarding patient accounts

What is Required (Qualifications):
- High School diploma and formal training from a vocational school or equivalent
- Minimum of 1 year experience in a call center or centralized scheduling setting
- Strong written and verbal communication skills
- Ability to multi-task and work under tight deadlines
- Knowledge of general medical terminology and electronic health records (EHR)

How to Stand Out (Preferred Qualifications):
- Familiarity with the Vision system and MS Office applications (Word, Outlook, Teams)
- Previous experience in a healthcare-related call center environment

#HealthcareServices #RemoteWork #CallCenter #PatientCare #CareerGrowth

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