HVAC/Plumbing Scheduler & CSR — Flexible Hours

J&W Heating and Air + Plumbing; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with a 50% match

Employee discount program

Job summary

J&W Heating and Air + Plumbing is seeking a customer service representative in Jacksonville, FL. This role involves managing customer calls and scheduling appointments, with no prior HVAC experience required as on-the-job training will be provided.

The position offers competitive compensation and benefits including medical coverage, a 401(k) plan, and additional perks. Join a veteran-operated company with over 55 years of service in Northeast Florida.

Qualifications

• Experience in dispatching, preferably in plumbing, HVAC, or electrical services.
• Attention to detail and ability to multitask.
• Familiarity with HVAC/plumbing terminology beneficial.

Responsibilities

• Manage high volume inbound customer service calls.
• Schedule appointments for estimates and services.
• Promote and sell additional products/services as needed.

Skills

Dispatching experience

Google Suite proficiency

Excellent communication

Problem-solving skills

Education

High School Education or Equivalent

Tools

ServiceTitan

Slack

Job description

J&W Heating and Air + Plumbing is seeking a customer service representative in Jacksonville, FL. This role involves managing customer calls and scheduling appointments, with no prior HVAC experience required as on-the-job training will be provided.

The position offers competitive compensation and benefits including medical coverage, a 401(k) plan, and additional perks. Join a veteran-operated company with over 55 years of service in Northeast Florida.