Call Center Scheduler - OB/GYN Clinic - Full Time - Days - 8hr

Emanate Health; West Covina (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Emanate Health is seeking a scheduling and documentation support role to coordinate appointments across clinics in West Covina, CA. The position emphasizes clear communication with patients, families, and clinicians, and requires strong customer service and transcription skills.

The ideal candidate will be bilingual in Spanish, have experience with a multi-line phone system, and possess solid computer skills and medical terminology knowledge.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish preferred.
• Experience with a multi-line phone system.
• Customer service skills required for responding to patients, families, physicians and staff.
• Ability to transcribe and relay accurate messages promptly.
• Knowledge of grammar usage, punctuation and style.

Responsibilities

• Schedule appointments at the appropriate clinics.
• Provide documentation support and coordinate patient care.
• Support communications enhancements and related tasks.
• Assist in maintaining coordination of patient care across departments.

Skills

Spanish bilingual

Customer service

Transcription

Computer skills

Medical terminology

Clinic experience

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Job description

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals. On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.

Job Summary

To provide scheduling appointments at the appropriate clinics. This position also provides documentation support, communications enhancements and other support activities in maintaining the coordination of patient care.

Pay Range: $23.00 - $34.50

Job Requirements

• a. Minimum Education Requirement : High School Diploma or equivalent preferred. Bilingual in Spanish preferred.
• b. Minimum Experience Requirement : Minimum of one year experience with a multi-line telephone system. Customer service skills required for responding appropriately to patients, families, physicians and agency staff. Ability to transcribe and relay accurate messages on a timely basis. Knowledge of grammar usage, punctuation and style. Computer skills required. Clinic experience preferred. Medical terminology preferred. Excellent customer service skills required.
• c. Minimum License Requirement : Delivering world-class health care one patient at a time.

We are more than just a health system. At Emanate Health, we are a catalyst for change and a beacon for healthier lives. When you come to any one of our locations, you'll be treated like family. And as part of our family, you can rest easy knowing we'll do whatever it takes to benefit your health and wellness.

Our mission Emanate Health exists to help people keep well in body, mind and spirit by providing quality health care services in a safe, compassionate environment.

Our vision We are an integral partner in elevating our communities' health.

Our values Patients and their families are the reason we are here. We want them to experience excellence in all we do through the quality of our services, our teamwork, and our commitment to a caring, safe and compassionate environment. Respect. We affirm the rights, dignity, individuality and worth of each person we serve and of each other. Excellence. We maintain an unrelenting drive for excellence, quality and safety, and strive to continually improve all that we do. Compassion. We care for each person and each team member as part of our family. Integrity. We believe in fairness and honesty and are guided by our code of ethics. Stewardship. We wisely care for the human, physical and financial resources entrusted to us.