Call Center Sales Supervisor - Verizon

OneTouch Direct, LLC; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

A management team that cares

Consistent growth over the past 10 yrs

Excellent compensation & benefits

High energy work environment

Family oriented culture

Referral Bonuses

Paid time off (PTO)

401K

Health Benefits

Job summary

OneTouch Direct is seeking a Call Center Sales Supervisor to lead a team of sales representatives, driving performance and achieving sales targets while ensuring high customer satisfaction. The ideal candidate has a Bachelor's degree or equivalent experience, at least 2 years of call center supervisory experience in a sales environment, and strong communication and analytical skills.

Proficiency in CRM software and Microsoft Office Suite is required.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• Minimum of 2 years of call center supervisory experience in a sales environment.
• Demonstrated ability to lead and motivate a high-performing sales team.
• Exceptional communication and interpersonal skills.
• Strong analytical skills with an ability to interpret data and derive insights.
• Ability to work in a fast-paced, results-driven environment.
• Proficient in CRM software and Microsoft Office Suite.

Responsibilities

• Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.
• Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate training sessions to boost the team's product knowledge and sales techniques.
• Handle escalated customer inquiries and resolve any issues that may arise.
• Collaborate with management to refine sales processes and improve overall operational efficiency.

Skills

Sales leadership

Interpersonal skills

Analytical skills

Communication skills

Fast-paced environment

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.
• Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Facilitate training sessions to boost the team's product knowledge and sales techniques.
• Handle escalated customer inquiries and resolve any issues that may arise.
• Collaborate with management to refine sales processes and improve overall operational efficiency.

• Bachelor's degree or equivalent experience in related field.
• Minimum of 2 years of call center supervisory experience in a sales environment.
• Demonstrated ability to lead and motivate a high-performing sales team.
• Exceptional communication and interpersonal skills.
• Strong analytical skills with an ability to interpret data and derive insights.
• Ability to work in a fast-paced, results-driven environment.
• Proficient in CRM software and Microsoft Office Suite.

• A management team that cares
• Consistent growth over the past 10 years
• Excellent compensation & benefits package
• High energy work environment
• Family oriented culture
• Referral Bonuses
• Paid time off (PTO)
• 401K
• Health Benefits