Call Center Sales Representative (Bilingual English/Spanish)

Spectrum; Phoenix (AZ); On-site; USD 28,000 - 55,000; Full time

Job summary

Spectrum is hiring a Call Center Sales Representative in Phoenix to handle inbound sales calls, acquire new customers, and upsell products and services. You will explain offerings, stay informed about competitors, and contribute to revenue growth while delivering excellent customer service.

We offer competitive pay starting at $20/hour plus incentives that can raise annual earnings to over $70,000 for top performers. Normal office environment with Spectrum benefits included.

Qualifications

• Must have a high school diploma or equivalent.
• Strong verbal and written communication abilities.
• Proficiency with computers and consumer electronics.
• Experience with billing systems is a plus.

Responsibilities

• Handle inbound sales calls and upsell products.
• Acquire new customers and upsell to existing customers.
• Explain products and services and stay informed about competitors.
• Collaborate with other departments to resolve issues and promote campaigns.

Skills

Clear communication

Sales techniques

Computer proficiency

Billing systems

Verbal communication

Organizational skills

Judgment & initiative

Cable services knowledge

Spanish bilingual

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors.
  

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Bilingual: Spanish

Preferred Qualifications

• 2+ years of call center sales experience.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.