Call Center Representative - Pecos Branch

The people; Amarillo (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

The People in Amarillo, TX is seeking a part-time Member Services Associate to assist members via telephone, email, and chat. The role explains services, resolves questions, and routes inquiries to the right department.

Responsibilities include handling mail, processing transactions, identifying cross-sell opportunities, and keeping member data up to date. The position requires availability for 10:00-2:00, Monday through Friday, and rotating Saturday mornings at the Canyon Branch.

Qualifications

• Experience handling telephone and email chat requests.
• Ability to explain products and services clearly.
• Resolve problems within authority or route to appropriate dept.
• Maintain accurate member account information.

Responsibilities

• Assist members with telephone and email chat requests; answer product questions.
• Sort incoming mail and ensure delivery to correct department; manage postage.
• Identify cross-sell opportunities and promote services to members.
• Maintain member account information in the computer system.

Skills

Customer service

Telephone support

Email chat handling

Cross-selling

Data entry

Tools

CRM software

Chat platforms

Email management

Job description

This is a Part Time job, 10:00-2:00 M-F and rotating Saturday mornings. You must be able to travel to our Canyon Branch for the Saturday morning rotation shift.

Role:
To assist members and potential members with their telephone, email, and chat requests; explains services, responds to problems, and directs inquiries to the appropriate department when needed.

Essential Functions & Responsibilities:

• Assists members and potential members with their telephone and email chat requests; answers questions about products and services and; conducts member account transactions. Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate department, along with their recommendations.
  
• Sort incoming mail, ensuring all mail items are delivered to the appropriate department or person. Place outgoing mail items in envelopes as needed, apply postage to outgoing mail, and ensure it is ready for pick up time each day.
  
• Identifies cross-sell opportunities and cross-sells services to members.
  
• Maintains member account information on computer system.