Call Center Representative - Pecos Branch

The People's Federal Credit Union; Amarillo (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

The People's Federal Credit Union is seeking a part-time Member Services Specialist to assist members and potential members via telephone, email, and chat. You will explain products and services, resolve issues within your authority, and route more complex inquiries to the right department.

The role requires rotating Saturday mornings and travel to our Canyon Branch for that shift; hours are 10:00–14:00, Monday through Friday. Prior customer service experience in a financial setting is a plus.

Qualifications

• Assist members with telephone and email/chat requests, explain products and services, and direct inquiries to the appropriate department.
• Resolve problems within your authority and refer those beyond your authority with recommendations.
• Identify cross-sell opportunities and maintain member account information in the computer system.

Responsibilities

• Assist members with telephone and email/chat requests; answer questions about products and services and conduct member account transactions.
• Sort incoming mail and ensure delivery to the appropriate department, including handling outgoing mail and postage.
• Identify cross-sell opportunities and cross-sell services to members.
• Maintain member account information on the computer system.

Skills

Customer service

Communication

Tools

Computer system

Job description

This is a Part Time job, 10:00-2:00 M-F and rotating Saturday mornings. You must be able to travel to our Canyon Branch for the Saturday morning rotation shift.

Role:
To assist members and potential members with their telephone, email, and chat requests; explains services, responds to problems, and directs inquiries to the appropriate department when needed.

Essential Functions & Responsibilities:

• Assists members and potential members with their telephone and email chat requests; answers questions about products and services and; conducts member account transactions. Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate department, along with their recommendations.
  
• Sort incoming mail, ensuring all mail items are delivered to the appropriate department or person. Place outgoing mail items in envelopes as needed, apply postage to outgoing mail, and ensure it is ready for pick up time each day.
  
• Identifies cross-sell opportunities and cross-sells services to members.
  
• Maintains member account information on computer system.