Call Center Representative - Patient Dining Services (0.8 FTE/Days)

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Retirement plan matching 5-7%

Free parking and Orca transit passes

Job summary

Overlake Medical Center & Clinics is seeking a part-time Dining Services Assistant to provide timely meal ordering for patients and families. You will verify diet parameters and coordinate with Kitchen, Tray Assembly, and Room Service teams to ensure accurate and prompt service.

The role is 0.8 FTE (8 hours per day, Saturday to Tuesday, 06:30–15:00). Prior hospital dining or nutrition service experience is preferred; English communication and strong customer service are required.

Qualifications

• High School Diploma or equivalent required.
• Current Health Card Permit Required.
• One-year hospital Dining Services or Nutrition Services experience preferred. Six months receptionist or call center experience preferred.
• Ability to read, write, and communicate effectively in English required
• Strong customer service skills required.
• Basic knowledge of modified diets preferred.
• Prior computer experience required.
• Demonstrate excellent organizational skills.

Responsibilities

• Provide service excellence to patients by obtaining meal orders from patients and family members in an efficient and timely manner.
• Verifies that meal orders meet diet order parameters. Coordinates Patient Dining Center processes with Kitchen, Tray Assembly team, and Room Service Attendants/Hospitality Representatives

Skills

Reading and writing in English

Customer service

Organizational skills

Team coordination

Diet knowledge (modified diets)

Computer skills

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Welcome to a medical center where you're the center of attention.

Pay Range

Hourly

$20.99 - $31.49

Job Posting

Provide service excellence to patients by obtaining meal orders from patients and family members in an efficient and timely manner. Verifies that meal orders meet diet order parameters. Coordinates Patient Dining Center processes with Kitchen, Tray Assembly team, and Room Service Attendants/Hospitality Representatives

Part Time, 0.8 FTE

8 hrs/day

Saturday-Tuesday 0630-1500

Qualifications

• High School Diploma or equivalent required.
• Current Health Card Permit Required
• One-year hospital Dining Services or Nutrition Services experience preferred. Six months receptionist or call center experience preferred.
• Ability to read, write, and communicate effectively in English required
• Strong customer service skills required.
• Basic knowledge of modified diets preferred.
• Prior computer experience required.
• Demonstrate excellent organizational skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to Ten thousand dollars per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]