Customer Service Representative

BCforward; Rio Rancho (NM); Hybrid; USD 20,622 - 26,987; Full time

Benefits offered by this job

Comprehensive benefits package

401k

Medical, dental, and vision insurance

Job summary

A leading professional services firm is seeking a highly motivated Customer Service Representative for a hybrid opportunity in Rio Rancho, NM. This full-time position will involve handling a high volume of calls, requiring some technical familiarity. Candidates should possess excellent communication skills and the ability to accurately diagnose customer issues. The contract lasts for 24 months with potential for extension, offering competitive hourly pay and a comprehensive benefits package.

Qualifications

• Must handle 13 to 15 calls per day with an average call time of 16 minutes.
• Familiar with basic technology concepts, such as understanding a hard drive.
• Ability to improve diagnostic accuracy based on provided training.

Responsibilities

• Handle customer service calls efficiently.
• Provide accurate reporting of customer issues.
• Follow training to enhance service quality.

Skills

Customer Service

Basic Technical Knowledge

Communication

Job description

Overview

BCforward is currently seeking a highly motivated Customer Service Representative in Rio Rancho, NM

Position Title: Customer Service Representative

Location: Rio Rancho, NM - 3 days onsite and 2 days Remote

Anticipated Start Date: 9th-February-2026

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 Months contract with possiblity of extension

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [Hybrid]

Pay Range: 14.97/hr - $19.59/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

• Resources would handle 13 to 15 calls per day which average call time about 16 min.
• These are customer service individuals that has some tech familiarity. For example, knowing what a hard drive is but the client is not looking for technical gurus.
• Manager wants the resources to accomplish the following: Based on the training provided increased diagnostic accuracy in taking care of customers and report problem statements.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.