Call Center Representative - ON SITE (Pittsburgh)

Blink Health; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare technology company is seeking passionate individuals to enhance patient care through exceptional customer service. In this pivotal role, you will engage with patients, doctors, and insurers, ensuring seamless communication and support. With a focus on improving healthcare accessibility, you will be part of a collaborative team dedicated to making a significant impact in the lives of many. This is an exciting opportunity to join a rapidly growing company that values diversity and fosters a culture of learning and curiosity. If you are ready to make a difference in the healthcare industry, we want to hear from you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Daily Snack Stipend

Pre-tax Transit Benefits

Free Onsite Parking

Qualifications

• Customer service experience is essential, preferably in healthcare.
• Strong verbal and written communication skills are required.

Responsibilities

• Resolve routine and new issues with patients, doctors, and insurers.
• Document all call information and maintain patient confidentiality.

Skills

Customer Service

Verbal Communication

Written Communication

Technical Aptitude

Analytical Ability

Education

High School Diploma or GED

Bachelor's Degree

Tools

Knowledge Base

Complex Software

Job description

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

1. Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers.
2. Provide patient care to accurately support pharma programs and triage to appropriate teams when required.
3. Strive to meet and exceed structured performance targets.
4. Document all call information and data discovery according to operating procedures.
5. Utilize Knowledge Base materials as a foundation for resolving inquiries.
6. Maintain confidentiality of patient and proprietary information.
7. Develop a working knowledge of company related security and privacy practices.
8. Participate in continued education on product changes, new features and product launches.
9. Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes.

Location/Hours:

Full time position hourly, on-site role in Pittsburgh (Robinson).
Availability for Monday-Friday across various 8 hours shifts: 8am- 4pm EST, 9am- 5pm EST, 1pm- 9pm EST
OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST.
Availability for rotating Saturday shifts 9am-5pm.
Scheduling flexibility, as your schedule may change over time according to business needs.

Benefits:

Medical, dental, and vision insurance plans that fit your needs.
401(k) retirement plan.
Daily snack stipend for onsite marketplace.
Pre-tax transit benefits and free onsite parking.

Requirements:

1. High school diploma or GED required, Bachelor's degree strongly preferred.
2. Customer service experience required.
3. Healthcare, pharmacy or other relevant industry experience strongly preferred.
4. Strong verbal and written communication skills.
5. Sound technical skills, analytical ability, good judgment, and strong operational focus.
6. A passion for providing top-notch patient care.
7. Ability to work with peers in a team effort and cross-functionally.
8. Strong technical aptitude and ability to learn complex new software.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.