Customer Service Call Center Representative

A-Line Staffing Solutions; Pittsburgh (Allegheny County); Hybrid; Full time

Job summary

A leading company in Pittsburgh is seeking Contact Center Specialists to provide exceptional service and solutions to customers. The role involves handling inquiries, building relationships, and participating in extensive training. Candidates should have strong communication skills and a customer-focused mindset. Join a supportive team with opportunities for growth and exceptional benefits.

Benefits

Comprehensive health care coverage

401K with corporate match

Tuition assistance

Mental health and wellbeing programs

Discounts on student loan refinancing

Qualifications

• Minimum of 1 year of exceptional performance in a customer-facing role.

Responsibilities

• Handle a variety of incoming customer calls to provide high-quality solutions.
• Assist customers in improving their banking experience.
• Build and maintain strong customer relationships.

Skills

Communication

Problem Solving

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Job Description

Job Description

NOW HIRING!! A-Line is seeking dedicated, customer-focused individuals to join our team as Contact Center Specialists in Pittsburgh, PA. As a Contact Center Specialist, you’ll have the opportunity to make a meaningful impact by delivering outstanding service and solutions to our customers. Our best colleagues have a customer-first mentality, handling a variety of incoming customer inquiries, building positive relationships, and helping improve their banking experiences.

Job Title: Contact Center Specialist
Location: Pittsburgh, PA (Training On-site for 2-4 Weeks, Hybrid after Training. In-office required on Mondays and Tuesdays)
Pay: $20/hour
Work Schedule: Various 1st and 2nd Shift Schedules – All shifts will include working 1 weekend day, with the ability to work holidays.

• Training is 10 Weeks long – 8a-430p
• After Training: Assigned a schedule between 7a-10pm

Primary Responsibilities:

• Handle a variety of incoming customer calls to provide high-quality solutions and excellent service.
• Assist customers in improving their banking experience by recommending relevant products and services.
• Build and maintain strong customer relationships with a focus on meeting customer needs.
• Participate in paid, extensive training to develop expertise and handle increasingly complex customer inquiries.
• Provide support in a fast-paced, high-volume environment, with scheduled breaks throughout your day.

What You’ll Get:

• Meaningful Work & Relationships: Feel the satisfaction of delivering top-notch support and be part of a supportive team that fosters camaraderie. Our Contact Center colleagues are regularly celebrated, and individuals who go above and beyond often receive Credo Awards, with points redeemable for brand-name products and gift cards.

• Career Opportunities & Upskilling: Take advantage of promotional opportunities within the team and grow your career through training, coaching, and development resources. We pride ourselves on hiring from within and helping our colleagues branch into roles that match their talents and interests.

• Exceptional Benefits: Enjoy comprehensive health care coverage (medical, dental, and vision), a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications & Skills:

• High school diploma or equivalent.
• Minimum of 1 year of exceptional performance in a customer-facing role.
• Computer proficiency, with the ability to multitask in a fast-paced environment.
• Strong verbal communication skills and a customer-focused mindset.
• Excellent listening and problem-solving abilities.
• Ability to navigate challenging situations with superior interpersonal skills.
• Detail-oriented with a strong sense of urgency.

If you’re passionate about providing exceptional service and are ready to take the next step in your career, apply today to join our team as a Contact Center Specialist in Pittsburgh, PA!

Dan Lupo / A-Line Staffing