Call Center Representative - Medical

Central Florida Health Care, Inc.; Winter Haven (FL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive salary

PTO 4 weeks per year

Holiday pay

401k retirement plan

Job summary

Central Florida Health Care, Inc. in Winter Haven, FL, is hiring a Call Center Representative - Medical to schedule medical, dental, and optometry appointments by phone. You will collect patient demographic and insurance information, and handle cancellations and reschedules.

The role requires 18 months scheduling experience in an office or call center, High School Diploma or GED, and bilingual English/Spanish. You must be available 7 am to 6 pm, with competitive salary and full benefits.

Qualifications

• High School Diploma or GED required.
• 18 months scheduling appointments in an office or call center.
• Bilingual: English/Spanish required.

Responsibilities

• Schedule medical, dental and optometry appointments by phone.
• Collect patient demographics and insurance information.
• Cancel and reschedule appointments.
• Understand and apply CFHC scheduling template.
• Transfer calls as needed.
• Handle provider follow-up requests on outbound calls.
• Be available from 7 am until 6 pm.

Skills

Self-starter

Detail oriented

Computer literate

Typing 40 wpm

Education

High School Diploma or GED

Job description

Call Center Representative - Medical

Location: Winter Haven, FL

Reports to: Call Center Supervisor

FLSA Status: Non-Exempt

Personnel Supervised: None

POSITION SUMMARY

Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.

MINIMAL QUALIFICATIONS

• Education: High School Graduate or GED
• Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
• Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.

RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS

• Schedule medical, dental and optometry appointments by phone.
• Collect patient demographic and insurance information.
• Cancel and reschedule medical, dental and optometry appointments
• Understand and apply CFHC scheduling template.
• Transfer calls appropriately
• Work provider follow-up requests on outbound calls
• Must be available from 7 am until 6 pm

BENEFITS

Competitive Salary. Federal Student Loan Forgiveness: PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven. Excellent medical, dental, vision, and pharmacy benefits. Employer Paid Long-Term Disability Insurance. Employer Paid Life Insurance equivalent to 1x your annual salary. Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available. Malpractice Insurance. Paid Time Off (PTO) – 4 weeks per year pro-rated. Holidays (9.5 paid holidays per year). Paid Birthday Holiday. CME Reimbursement. 401k Retirement Plan after 1 year of service (w/matching contributions). Staff productivity is recognized and rewarded.

PHYSICAL REQUIREMENTS

• Requires 80% or more spent standing/sitting.
• Independently mobile
• Lifting and/or transporting up to 20 lbs.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.