Call Center Representative

Mid Florida Dermatology; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

Half-Day Fridays

Job summary

Mid Florida Dermatology is seeking a Call Center Representative to manage high-volume patient calls across 25 locations. You will greet patients, schedule appointments, and update electronic records while collecting essential information and ensuring HIPAA compliance.

The role requires excellent communication, multitasking, and teamwork. Candidates with prior customer service experience and the ability to help patients feel welcome will excel in this position, with benefits including health

Qualifications

• Must have strong customer service orientation.
• Experience handling high volume calls preferred.
• Excellent listening and communication skills required.
• Ability to multitask and work well in a team environment.

Responsibilities

• Answer and respond to a high volume of patient calls for 25 office locations.
• Greet patients when they call and provide friendly service.
• Schedule appointments and follow-up visits for new and existing patients.
• Use electronic records system to create/update patient information and insurance data.
• Assist patients with locating the nearest office meeting their needs and provide directions.
• Handle rescheduling, messages, and relay information to the appropriate location or physician.
• Maintain a clean, organized work area and adhere to HIPAA regulations.

Skills

Excellent communication

Customer service mindset

Multitasking

Team player

Listening skills

Positive attitude

Education

High School Diploma

Job description

Call Center Representative

Your Role

• Answer and respond to a high volume of patient calls servicing 25 office locations
• Greet patients when they call
• Schedule appointments and follow up visits for new and existing patients
• Utilize electronic records system to create and update patient information
• Collect basic patient and insurance information
• Monitor where and when physicians are scheduled, what procedures they perform, and what insurances are accepted
• Assist patients with locating an office nearest them that can meet their needs
• Assist patients with relevant office location directions as needed
• Call patients and assist with rescheduling needs as they arise
• Take messages for office locations as needed and relay them to the appropriate location or physician
• Routine cleaning of the office space, kitchen, etc.
• Abide by HIPAA, and other relevant medical office regulations

Your Qualifications

• High School Diploma
• Experience handling high volume calls efficiently
• Good listening skills
• Great communication skills
• A positive attitude
• Ability to work as part of a team
• Ability to multitask
• Ability to make patients feel comfortable, welcome, and heard
• Prior customer service experience a plus
• Must be able to operate as a team player

Location Flexibility

Health Benefits

Half-Day Fridays

Mid Florida Dermatology is an Equal Opportunity Employer and makes employment decisions on the basis of merit. Mid Florida Dermatology policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by federal, state or local laws. All such discrimination is unlawful.