Call Center Representative - In Office

Windowsdirectusa; Blue Ash (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Windowsdirectusa in Blue Ash, Ohio, is seeking an experienced Call Center Representative to join our team in the Cincinnati office. The ideal candidate will have excellent computer and communication skills, along with a background in customer service or call center roles. Shifts may require evenings and weekends.

This role is crucial as representatives are the front-line employees who significantly impact customer perceptions of our brand.

Qualifications

• Experience in a call center or inside sales environment.
• Must be available to work evenings and weekends as needed.
• Ability to resolve conflicts and issues effectively.

Responsibilities

• Handle customer inquiries and provide excellent service.
• Assist customers with issues related to products and services.
• Maintain professionalism and a friendly telephone voice.

Skills

Excellent computer skills

Communications skills

Call center experience

Customer service experience

Conflict resolution

Job description

Call Center Representative - in office

Windows Direct USA / My Last Bath is one of the fastest growing brands in the remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify windows, doors & bathrooms across North America by manufacturing and installing attractive, durable and maintenance remodeling fixtures. Thereby, we enrich the lives of those we touch.

We are looking to hire an experienced Call Center Representative at our Cincinnati, OH office. A qualified applicant will have excellent computer and communication skills, call center or inside sales experience, customer service experience, be available to work evenings and weekends if needed, and be able to resolve conflicts and issues. Representatives must have a clear and friendly telephone voice. They are front-line employees for a company and strongly influence how customers feel about us.