Call Center Representative I

CareerArc; Alpharetta (GA); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Ryder Assist Now is seeking a customer service professional in Alpharetta, GA. The role focuses on assisting customers with vehicle breakdowns, communicating status updates, and driving CSI improvements. Training begins on-site in Alpharetta for three weeks before transitioning to remote work.

The position requires a high school diploma or GED and at least three years of customer service experience, with strong communication and multitasking skills to handle billing and service inquiries.

Qualifications

• HS diploma or GED required.
• 3+ years in customer service with issue resolution.

Responsibilities

• Assist customers with vehicle breakdowns and follow communication protocols.
• Coordinate with technicians, rental counter, drivers and dispatch to identify repair needs.
• Handle calls and follow up requests on billing, warranty, and compliance questions.

Skills

Customer service

Communication

Time management

Multi-tasking

Teamwork

Education

High School diploma/GED

Job description

Job Description

Summary

The Ryder Assist Now team provides an efficient way to retrieve answers to customers' questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.

Prefer those that have Accounting/Billing/Invoice experience

Pay is $18.00/hr - Monday - Friday

You must be open to working an 8 hour shift, the call center is open from 8:00am - 8:00pm

Interviews will be in Alpharetta, GA

3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote

Start date is October 12, 2026

Essential Functions

• CUSTOMER SERVICE:Assist customers who are experiencing a vehicle breakdownExecute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction Index (CSI) scores
• WORK FLOW MANAGEMENT:Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch timesCoordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute unitsCoordinate outside repair with vendors and customers
• ADMINISTRATIVE:Effectively handle all incoming calls and follow up callsProcess customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Performs other duties as assigned
• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily

Skills and Abilities

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
• Ability to work independently and as a member of a team
• Detail oriented with excellent follow-up practices
• Apply effective phone skills
• Ability to work in a fast paced environment with occasional process changes.Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Customer Service with issues resolution required

Travel: None

DOT Regulated: No

Job Category: Customer Service

Our Culture & Commitment

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$18.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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