Call Center Representative I

Ryder System, Inc.; Alpharetta (GA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Customer Service representative in Alpharetta, GA. Training will be 3 weeks on-site, with remote work after completion. The role pays $18.00 per hour and follows an 8-hour shift, Monday through Friday, with an 8:00am–8:00pm window.

Interviews will be held in Alpharetta, GA on-site. The start date is October 12, 2026, and the team focuses on improving customer satisfaction and coordinating with technicians and drivers to ensure timely service.

Qualifications

• H.S. diploma/GED required.
• 3+ years in customer service with issue resolution.

Responsibilities

• Assist customers experiencing vehicle breakdowns.
• Follow up on PM scheduling and vehicle status updates.
• Coordinate with technicians, rental counter, dispatch and drivers.
• Maintain professional customer communications and CSI focus.

Skills

Customer service

Communication

Multi-tasking

Time management

Professionalism

Education

High School Diploma or GED

Job description

Job Description: Summary

Pay is $18.00/hr - Monday - Friday

You must be open to working an 8 hour shift, the call center is open from 8:00am - 8:00pm. Interviews will be in Alpharetta, GA. 3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote. Start date is October 12, 2026.

Essential Functions

CUSTOMER SERVICE

Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores

WORK FLOW MANAGEMENT

Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers

ADMINISTRATIVE

Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

Performs other duties as assigned Contribute to making the call center a great place to work Display a courteous and positive attitude daily

Skills and Abilities

Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown Strong verbal and written communication skills Capable of multi-tasking, highly organized, with excellent time management skills Flexibility to operate and self-driven to excel in a fast-paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.) Ability to work independently and as a member of a team Detail oriented with excellent follow-up practices Apply effective phone skills Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

H.S. diploma/GED required Three (3) years or more in Customer Service with issues resolution required Travel None DOT Regulated No #LI-post #INDexempt #FB #LI-JJ

Job Category

Customer Service

Our Culture & Commitment

At Ryder, you are trusted to make an impact-while enjoying room to grow and having a voice that s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Hourly
Minimum Pay Range: $18.00
Maximum Pay Range: $18.00

Benefits Information

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use everyday. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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