Patient Service Representative - Foundation Gastroenterology - Full time

Southern New Hampshire Health; Nashua (NH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement

403(b) retirement plan

Paid time off

Job summary

Southern New Hampshire Health in Nashua is seeking a Clerical Support Representative to join our front desk team. You will ensure smooth admin workflows, greet patients, schedule interpreters, and coordinate referrals and documents.

Ideal candidates have a HS diploma and at least one year of customer service experience, with proficiency in Microsoft Office and basic medical terminology to support HIPAA-compliant operations and accurate data entry.

Qualifications

• Holder of a High School Diploma or equivalent credential.
• At least one year of customer service experience preferred.
• Proficiency with Microsoft Office and basic medical terminology preferred.

Responsibilities

• Manage Patient Front Desk: Greet visitors, check patients in/out, and schedule language interpreters when needed.
• Coordinate Communications: Answer incoming phone calls, provide general information, and schedule patient appointments.
• Handle Documentation & Referrals: Collect demographic data, enter and track referrals, and scan/index medical documents.
• Process Financial Transactions: Verify insurance requirements, collect co-payments, and balance daily financial batches.
• Maintain Compliance & Systems: Protect patient privacy under HIPAA laws and stay updated on EPIC system upgrades.

Skills

Customer service

Microsoft Office

Medical terminology

Data entry

Organizational skills

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

EPIC system

Job description

Come work at the best place to give and receive care! Job Description:

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

As a clerical support representative, you will assume full responsibility for front desk operations. You will act as the first point of contact for patients, ensuring efficient administrative workflows, accurate data tracking, and seamless medical office coordination.

What You’ll Do:

• Manage Patient Front Desk: Greet visitors, check patients in and out, and schedule language interpreters when needed.
• Coordinate Communications: Answer incoming phone calls, provide general information, and schedule patient appointments.
• Handle Documentation & Referrals: Collect demographic data, enter and track referrals, and scan/index medical documents.
• Process Financial Transactions: Verify insurance requirements, collect co-payments, and accurately balance daily financial batches.
• Maintain Compliance & Systems: Protect patient privacy under HIPAA laws and stay updated on ongoing EPIC system upgrades.

Who You Are:

• Educated: Holder of a High School Diploma or equivalent credential.
• Experienced: Possess at least one year of customer service experience (preferred).
• Tech-Savvy: Skilled in Microsoft Office Suite with basic computer proficiency and an understanding of medical terminology (preferred).
• Organized Multi-tasker: Capable of prioritizing detailed tasks, meeting deadlines, and staying organized in a busy environment.
• Compassionate Communicator: Dedicated to providing caring, professional customer service to diverse patients and team members.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual & more!

Work Shift:

Monday – Friday 8am – 5pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.