Patient Service Representative - Foundation Gastroenterology - Full time

solutionhealth; Nashua (NH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Disability insurance (short/long)

Life insurance

Pet insurance

Tuition reimbursement

Nursing Student Loan Paydown Program

403(b) Retirement plan

Paid time off

Job summary

SolutionHealth is seeking a Clerical Support Representative to manage front desk operations, greet patients, and coordinate appointments at our Nashua, NH location.

You will handle patient data, referrals, and documentation while balancing daily financial batches and maintaining HIPAA compliance. Strong MS Office skills and healthcare terminology knowledge are preferred.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience (preferred).
• Proficiency with Microsoft Office; basic computer skills; familiarity with medical terminology (preferred).
• Strong organization and multitasking abilities; detail-oriented and reliable.

Responsibilities

• Greet and assist visitors at the front desk; check patients in/out.
• Answer phone calls, provide information, and schedule appointments; coordinate interpreters as needed.
• Collect demographic data, enter and track referrals, and scan/index documents.
• Process payments; verify insurance requirements and balance daily batches.
• Ensure HIPAA compliance and stay updated on EPIC system upgrades.

Skills

Customer service

Microsoft Office

Medical terminology

Organization

Communication

Education

High School Diploma

Tools

EPIC

Job description

Come work at the best place to give and receive care!

Job Description

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center-a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence-we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

As a clerical support representative, you will assume full responsibility for front desk operations. You will act as the first point of contact for patients, ensuring efficient administrative workflows, accurate data tracking, and seamless medical office coordination.

What You’ll Do

Manage Patient Front Desk: Greet visitors, check patients in and out, and schedule language interpreters when needed.

Coordinate Communications: Answer incoming phone calls, provide general information, and schedule patient appointments.

Handle Documentation & Referrals: Collect demographic data, enter and track referrals, and scan/index medical documents.

Process Financial Transactions: Verify insurance requirements, collect co-payments, and accurately balance daily financial batches.

Maintain Compliance & Systems: Protect patient privacy under HIPAA laws and stay updated on ongoing EPIC system upgrades.

Who You Are

Educated: Holder of a High School Diploma or equivalent credential.

Experienced: Possess at least one year of customer service experience (preferred).

Tech-Savvy: Skilled in Microsoft Office Suite with basic computer proficiency and an understanding of medical terminology (preferred).

Organized Multi-tasker: Capable of prioritizing detailed tasks, meeting deadlines, and staying organized in a busy environment.

Compassionate Communicator: Dedicated to providing caring, professional customer service to diverse patients and team members.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual & more!

Work Shift

Monday - Friday 8am - 5pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.