Call Center Representative – Full-Time

TRANZACT; North Carolina; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Paid training

Job summary

TRANZACT is hiring for a full-time Sales Agent in a hybrid in-person/remote role. You will contact and qualify prospective customers, explain Medicare and life policy options, and guide clients to suitable coverage. No cold calling is required and earnings include uncapped monthly bonuses.

Base pay is complemented by an earnings floor for the first 90 days, with full benefits and paid training. We support license acquisition to advance your career within the agency.

Qualifications

• Experience in a call center or phone-based sales environment preferred.
• Willingness to obtain an Insurance License with company support.

Responsibilities

• Contacts and qualifies prospective customers and explains policy features and coverage.
• Communicates professionally with customers and follows sales processes to close policies.
• Quotes premiums and maintains product knowledge to advise on suitable plans.

Skills

Communication skills

Sales experience

Customer service

Job description

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.

We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

If you LOVE a challenge and have a great personality, we want you to join our team. We provide full-time inside sales positions working with some of the most widely recognized and respected insurance brands in America.

Our typical first year Sales Agents earn $50,000-$70,000 per year including uncapped monthly bonuses!!

• No Cold Calling
• $18 Per Hour Plus No Limits on Monthly Sales Bonuses!!

PLUS: A earnings floor of $20/hour for your first 90 days (or through October 1st, whichever comes first) — paid as a top-up between what you earned and that guarantee, subject to minimal requirements for training completion, attendance, and behavior.

• Paid Training
• Paid Time Off and Holidays
• Professional & Fun Culture
• Full Benefits

New to the Insurance Industry? Not a problem! Some of our best sales agents come from hospitality, teaching, marketing and other fields. If you do not have a Health Insurance license, we will help you obtain your Insurance License through our comprehensive pre-licensing course.

The Sales Agent typically holds Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager.

Responsibilities

• Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances * Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies * Calculates and/or quotes premium rates for recommended policies * Develops and maintains thorough product knowledge * Demonstrates a high degree of integrity and follows compliance/quality assurance requirements * Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications * Follows scripts and designated sales processes to complete sales in a compliant and effective manner * Actively participates in training and coaching on an ongoing basis to improve performance * Other duties may be assigned

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Spanish speaking candidates encouraged to apply

Work Location: In person and remote / hybrid

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer/Disability/Vet