Call Center Representative - Elliot Call Center - Per Diem

SolutionHealth; Manchester (NH); In loco; USD 22.000 - 33.000; Part-time

Vantaggi offerti da questo lavoro

Health, dental, vision coverage

Short-term and long-term disability

403(b) Retirement Savings Plan

Onsite gym access

Descrizione del lavoro

SolutionHealth's Elliot Call Center on the Main Campus operates 24/7. Per diem shifts include mornings and evenings, supporting patient access by answering and routing calls across multiple units.

You will provide excellent telephone etiquette, access Epic EMR to locate patients, coordinate pediatric transports, support security, and assist in reception duties. At least a high school diploma and two years telecom experience are required; healthcare setting preferred.

Competenze

• High school diploma or equivalent.
• At least two years’ related telecommunications experience in a fast paced, high volume environment.
• Experience in the healthcare setting preferred

Mansioni

• Operates the telephone console and handles incoming/outgoing calls; assists with long distance access.
• Responds to alarms and emergencies; coordinates with Security and hospital staff.
• Maintains on-call lists of staff and physicians.
• Performs After Hours Telephone Answering Services for contracted practices.
• Accesses Epic to identify patients and create Telephone Encounters in the EMR.
• Coordinates Pediatric Transports via the 663-KIDS line.
• Serves as directory assistance and connects callers to correct locations.
• Assists with loan pagers and liaises with Telecommunications IT for repairs.
• Supports deaf/hard of hearing callers via TDD equipment.
• Greets and assists visitors at the reception desk; handles sign-in and packages.

Conoscenze

Telephone etiquette

Formazione

High school diploma or equivalent

Strumenti

Epic

Descrizione del lavoro

Come work at the best place to give and receive care!

Job Description:

Main Campus Call Center |The Elliot Call Center is a 24 hour a day, 7 day a week department. | Per Diem (as needed) Morning and Evening availability.

About the Job

To provide superior service excellence and promote the Elliot Experience to all that access the Elliot Health System via the main telephone lines: River’s Edge, New Hampshire Hospital for Children, Elliot Direct, Elliot Physicians After Hours, Elliot Pediatric Transport, Information Technology After Hour Support by answering and routing all incoming, outgoing and inter-organizational calls to the proper destinations.

What You’ll Do

Provides superior telephone and in-person etiquette to all patients, visitors, providers, and staff. Maintains good communications, establishes and maintains positive working relationships with employees, physicians, vendors and the public.

• Operates the telephone console. Answers all incoming calls and paging requests. Utilizes the public address system for routine paging, and the pre-code alert for emergency paging. Assists patients in making outgoing calls and provides long distance access to staff as necessary. Maintains trouble report log for telephone system and reports equipment failures to a telecommunications technician (IT).
• Responds to all other alarms, including but not limited to: Symmetry alarms, Summit alarms, Maternity L & D/Pediatric alarms, Gas alarms, Sprinkler alarms, Electrical and Generator alarms, Blood Bank alarm, Landis Computer alarm, Boiler alarm, Phone Room alarm, Hill-Rom alarms, elevator repairs or malfunctions, and other unexpected emergencies.
• Works closely with Security via 2-way radio notifying them of possible situations, and/or codes and other emergencies. Contacts appropriate hospital personnel for Security, as needed, in emergent and non-emergent situations.
• Maintains lists of on-call employees and physicians for staff and Provider use throughout hospital.
• Performs After Hours Telephone Answering Services for all contracted practices.
• Accesses Epic to identify the correct patient and creates a Telephone Encounter in the patient’s Electronic Medical Record, for the EPN offices.
• Coordinates Pediatric Transports with external and internal Providers and Ambulance transport for all accepted patients through the 663-KIDS line.
• Serves as the directory assistance for the general public. Responds to requests for phone numbers to include physician offices and other hospitals within New Hampshire. Connects callers to patient’s location, offers seven-digit dial number, and checks admits as requested.
• Assists staff with ‘loan pagers’ while on call, demonstrating usage, providing transfers, and contacting Telecommunications tech (IT) for repairs.
• Responds to separate phone for deaf or hard of hearing people by typing in greetings, answers and inquiries. Assists in-house staff with supplying the TDD phone (Telecommunications Device for the Deaf or Hard of Hearing) for patients requiring its use.
• Greets, directs and assists visitors at the reception desk. Assists with the sign-in process for surgical check-ins. Accepts floral arrangements for patients and staff. Accepts and forwards any packages delivered to the reception desk to the appropriate department.

Education and Experience

High school diploma or equivalent required. At least two years’ related telecommunications experience in a fast paced, high volume environment. Experience in the healthcare setting preferred

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Continuing Education Reimbursement Programs
• 403(b) Retirement Savings Plan
• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)

For more benefits click here!

Work Shift:

Per diem - Morning and Evening Availability

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.