Patient Service Representative- Elliot 1-Day Surgery Center- Per Diem (Friday availability required)

Elliot Health System; Manchester (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Tuition reimbursement

Earned time off

Pet insurance

Legal services

Vendor discounts

Job summary

Elliot Health System's Friday availability role supports the 1 Day Surgery Center in Manchester, NH. The front desk representative greets patients, registers them, answers phones, schedules appointments, and processes referrals and payments with accuracy and courtesy.

Typical duties include insurance verification, demographic entry, and maintaining patient records, while upholding regulatory standards and organizational policies.

Qualifications

• Strong customer service skills and attention to detail.
• Experience in a health care office setting is preferred.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Greet patients and visitors; perform check-in and notify personnel of arrival.
• Answer phones, direct inquiries, and take messages.
• Verify insurance information and assist with pre-authorization when needed.
• Schedule therapy evaluations and visits per guidelines.
• Complete registration, explain policies, and assist with paperwork.
• Maintain therapist schedules and optimize appointment flow.
• Handle payments and collect charges at point of service.
• Address patient concerns with appropriate escalation.
• Perform general clerical duties as assigned.

Skills

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Friday availability required

Who We Are:

The Elliot 1 Day Surgery Center is a state-of-the-art facility located at the Elliot Hospital in Manchester, New Hampshire. It's designed to provide minimally invasive surgical procedures with the highest level of quality care and patient satisfaction. The surgery center offers a wide range of services including laparoscopic surgery, endoscopy, urology, and gynecology. Patients can expect the latest technologies and top-level expertise from skilled surgeons and staff. The center also offers pre-surgical testing, post-operative care, and education to ensure a smooth transition back to normal activities.

About the Job:

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations including greeting and registering patients, answering phones, scheduling appointments, entering demographics and processing referrals. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with regulatory and government standards, as well as policies and procedures of Elliot Health System

What You’ll Do:

• Greets patients and visitors to the department, performs check-in and notifies appropriate personnel of arrival.
• Provides excellent customer service and serves as a positive representative of EHS in all interactions.
• Receives incoming telephone calls, directs inquiries as appropriate and takes messages.
• Performs required insurance verification activity when appropriate. Obtains insurance information through department processes to ensure that proper authorization requirements will be fulfilled.
• Schedules appointments for therapy evaluations and visits based on established guidelines.
• Completes the registration process, explains applicable policies to patients and assists patients with paperwork.
• Maintains workload at the established productivity standard for assigned area.
• Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Office Manager, Team Leader, or Clinical Leader as appropriate
• Collects payments and charges from the patient at time of service.
• Maintains therapists’ schedules, optimizing effective scheduling of appointments. Confirm appointments as directed.
• Interact with and communicate professionally with co-workers, management and patients.
• Other duties as assigned.

Who You Are:

• High school diploma or equivalent required.
• Previous experience in a health care office setting preferred.
• Working knowledge of Microsoft Office required.

Why You’ll Love Us:

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement of up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits – Pet Insurance, Legal Services, Vendor Discounts

Work Schedule:

Per Diem, days Friday availability required