Call Center Representative - 85044

TEKsystems; Phoenix (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Phoenix, AZ is seeking a Mortgage Servicing Customer Support Specialist for a contract-to-hire role. You will handle inbound inquiries about payments, escrow, and general mortgage servicing questions, with about 20% of days spent on outbound dialer reminders.

Training is on-site for 3 weeks, 8AM–5PM or 9AM–6PM. Engage with homeowners, refer refinancing opportunities to Originations, and follow escalation paths while using our proprietary servicing software.

Qualifications

• High school diploma or equivalent required.
• Customer focus and adaptability to different personality types.
• Eagerness to learn how to use our proprietary servicing software.

Responsibilities

• Handle inbound mortgage servicing inquiries with courtesy.
• Take outbound calls using dialer to remind borrowers of payments.
• Refer eligible homeowners for refinancing opportunities to Originations.
• Escalate issues and route to appropriate internal teams.
• Meet performance expectations and use internal software.
• Assist customers with website, escrow, and payoff questions.

Skills

Call center

Customer service

Customer support

Financial services

Inbound calls

Outbound calls

Education

High school diploma or equivalent

Tools

Proprietary servicing software

Job description

Description

Job Description

First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.

• Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
• Directly engage with the company's customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs.
• Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
• Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies.
• Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties.
• Meet performance expectations.
• Utilize our internal software platform and become a partner in making system recommendations

Location

Phoenix, AZ 85044

Pay

$19.50

Bilingual Pay

$20.50

Training

3 weeks on-site Monday to Friday from 9:30am to 5PM (cannot miss a day of training)

Shift

8AM to 5PM or 9AM to 6PM

Top Skills Details

• Call center
• Customer service
• Customer support
• Financial services
• Inbound calls
• outbound calls

Additional Skills & Qualifications

• high school diploma or equivalent required
• Customer focus and adaptability to different personality types
• Eagerness to learn how to use our proprietary servicing software

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ 85044.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ 85044.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.