Call Center Representative 2nd Shift

The CCS Companies; Lawrence (MA); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Welcome bonus

Bi-weekly bonuses

PTO 3 weeks

Job summary

The CCS Companies is hiring in our Salem, NH office for a customer service associate role. You will handle outbound and inbound calls, negotiate payment plans, and ensure timely resolution with clients and their customers.

No prior call center experience required; we provide a two-week paid training and a welcome bonus. Eligible employees enjoy comprehensive benefits and opportunities for advancement.

Qualifications

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

Responsibilities

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.

Skills

Interpersonal skills

Verbal communication

Typing (35 wpm)

Basic math

Written communication

Adaptability

Attendance reliability

Education

High school diploma or equivalent

College degree preferred

Job description

Job Description

Job Description

Due to a new client and our continued growth, The CCS Companies are hiring in our renovated Salem, NH office!

Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average our Associates are currently earning a bonus of $400 -$600 every 2 weeks! That's $22.00 - $27.00 per hour after bonus , and experienced Associates are making over $30.00 per hour after bonus!

No call center experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1,000 Welcome Bonus!

Shifts Available:

Mon-Fri 10:30 AM - 7 PM

Tues-Sat 10: 30 AM - 7 PM

M-F 1130 AM - 8 PM (Bilingual Spanish Only)

Why Work for CCS?

• Earn $1,000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Summer Holiday!
• Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Hybrid work options after 6 months for qualified Associates.
• Onsite Gym!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

EDUCATION REQUIREMENTS:

High school diploma or equivalent required, college degree preferred

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Company Description

As a Business Process Outsourcing leader, we are committed to building long lasting partnerships with our clients by constantly developing and applying the most innovative solutions, delivering exceptional customer service, and by constantly exceeding performance expectations.
We provide a dynamic, rewarding work environment for our associates.
As a team, we will achieve sustainable growth by maintaining the highest ethical and professional business practices in the industry.
This will lead to ever growing market share for the firm and opportunities for our associates.

Company Description

As a Business Process Outsourcing leader, we are committed to building long lasting partnerships with our clients by constantly developing and applying the most innovative solutions, delivering exceptional customer service, and by constantly exceeding performance expectations.
We provide a dynamic, rewarding work environment for our associates.
As a team, we will achieve sustainable growth by maintaining the highest ethical and professional business practices in the industry.
This will lead to ever growing market share for the firm and opportunities for our associates.