Call Center Representative

Sales Match; Washington (District of Columbia); Remote; USD 100,000 - 125,000; Full time

Job summary

A forward-thinking company is seeking friendly and service-oriented individuals to join their remote team as Call Center Representatives. This role offers the opportunity to provide exceptional customer support from the comfort of your home. You'll assist customers by answering inquiries, guiding them through product usage, and ensuring their needs are met. With competitive pay and a supportive team environment, this position is perfect for those looking to grow professionally while enjoying the flexibility of remote work. Join a dynamic team that values your contributions and fosters career advancement in customer success and technical support.

Benefits

Fully remote position

Paid training

Supportive team environment

Opportunities for career growth

Qualifications

• Strong communication and listening skills are essential.
• Ability to handle multiple tasks during high call volumes.

Responsibilities

• Communicate with customers to understand their needs.
• Guide callers through using products with step-by-step instructions.
• Document detailed notes from each call in the CRM.

Skills

Excellent communication skills

Strong organizational skills

Ability to learn quickly

Tools

CRM software

Job description

Job Description

Job Title: Remote Call Center Representative

Hourly Pay: $21 - $27/hour

Summary:

We’re currently seeking friendly, service-oriented individuals to join our team as Remote Call Center Representatives. This fully remote role involves providing helpful, accurate, and timely support to customers over the phone. Responsibilities include answering inquiries, assisting with product walkthroughs, and directing callers to the appropriate departments. If you enjoy helping others, have strong communication skills, and want to grow professionally in a remote support environment, this opportunity could be a great fit.

Job Responsibilities:

1. Communicate with customers to understand their needs and provide clear, helpful responses to common questions.
2. Guide callers through using products or services with simple, step-by-step instructions.
3. Utilize provided scripts to assist with basic technical troubleshooting, such as login issues or setup procedures.
4. Document detailed notes from each call in our CRM or call tracking system for future reference.
5. Escalate unresolved issues or recurring concerns to your team leader to enhance service quality and customer satisfaction.

Qualifications:

• Excellent communication and listening skills, with a calm, clear speaking voice.
• Ability to learn quickly and adapt to different call scenarios using structured scripts.
• Strong organizational skills to handle multiple tasks during high call volumes.
• A dedicated, quiet home workspace and reliable high-speed internet connection.
• Experience in a call center or customer support role is a plus but not required; training will be provided.

Perks & Benefits:

• Fully remote position allowing you to work from home.
• Competitive hourly pay from $21 to $27, based on experience.
• Paid training with user-friendly scripts and support resources.
• Supportive team environment with daily virtual check-ins and communication.
• Opportunities for career growth into customer success, technical support, or other roles within the company.