Call Center Representative

Yakima Neighborhood Health Services; Washington; On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid holidays

Paid leave or cash-out options

Retention bonuses

Job summary

Yakima Neighborhood Health Services is hiring a front-desk coordinator to handle patient calls, schedule appointments, and update demographics in Nextgen EMR. You will provide enrollment resources and ensure HIPAA compliance while delivering friendly, professional customer service.

Requirements include a high school diploma and 2 years in healthcare-related customer service; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent.
• Fluent in both English/Spanish.
• 2 years of previous customer service experience (healthcare is a plus).
• Ability to successfully pass a background check.

Responsibilities

• Taking inbound calls from patients in a friendly and helpful manner.
• Scheduling medical appointments for patients and routing calls to other departments as necessary.
• Using Nextgen EMR to enter and update patient demographics.
• Provide patients with resources to enroll with Yakima Neighborhood Health Services.
• Follow all HIPAA guidelines to protect patient confidentiality.
• Perform other duties as assigned.

Skills

Inbound calls

Customer service

Bilingual English/Spanish

HIPAA compliance

EMR: Nextgen

Education

High school diploma or equivalent

Tools

Nextgen EMR

Job description

Who We Are:

Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions.

Why Work at Yakima Neighborhood Health Services?

YNHS offers great compensation for this position, with a starting wage of $17.25-19.84, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide ten paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission.

Our Ideal Candidate: We are looking for a team member that is passionate about serving our community of patients and enjoys working in a fast-paced customer service environment.

Some technical requirements for this position are:

• High school diploma or equivalent.
• Fluent in both English/Spanish.
• 2 years of previous customer service experience (healthcare is a plus).
• Ability to successfully pass a background check in relation to the position applied for.

Day to Day:

• Taking inbound calls from patients in a friendly and helpful manner.
• Scheduling medical appointments for patients and routing calls to other departments as necessary.
• Using our electronic medical record system, Nextgen to enter and update all patient demographics in their chart.
• Provide patients with resources to enroll with Yakima Neighborhood Health Services if not already enrolled.
• Follow all HIPAA guidelines to protect patient confidentiality.
• Perform other duties as assigned.