Call Center Representative

Addison Group; Virginia (MN); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Hands-on experience in fast-paced call

Sales skills development

Job summary

The Call Center Representative will field a high volume of inbound calls for a financial services client, handling troubleshooting, order processing, and accurate record maintenance. This contract role is onsite in Alexandria, VA for about 2–3 months.

Ideal candidates have 1–2+ years in a call center, strong communication skills, and familiarity with MS Office, ticketing/phone systems, and CRM platforms. Bachelor’s degree is preferred though relevant experience may be substituted.

Qualifications

• 1-2+ years of experience in a high-volume call center setting required
• Comfortable using Microsoft Office, ticketing/phone systems, and CRM platforms
• Strong verbal and written communication abilities
• Customer-focused, collaborative, and able to stay on task in a fast-paced setting
• Bachelor's degree preferred; relevant experience will be considered in place of a degree

Responsibilities

• Address customer questions and resolve complaints in a professional, courteous manner
• Investigate customer concerns and provide solutions, escalating more complex issues when needed
• Process customer orders and payments accurately and ensure timely completion
• Make outbound calls to promote products and meet assigned sales goals
• Collect customer feedback and maintain accurate, up-to-date customer records
• Conduct follow-up calls to confirm satisfaction and flag recurring issues for leadership

Skills

Verbal communication

Written communication

MS Office

CRM platforms

Attention to detail

Customer service

Education

Bachelor's degree preferred

Tools

Ticketing systems

Phone systems

CRM platforms

Microsoft Office

Job description

Job Title

Call Center Representative

Industry

Financial Services / Professional Services / Call Center

Location (city, state)

Alexandria, VA (Onsite)

Assignment Type

Contract | Approximately 2-3 months

Pay

$18.00 - $21.00 per hour, commensurate with experience

Work Schedule

Monday – Friday, full-time, standard business hours

Benefits

This position is eligible for medical, dental, vision, and 401(k).

About The Company

Our client is a financial services company looking to add a motivated Call Center Representative to their team. The organization places a strong emphasis on delivering a top-tier customer experience while keeping operations running efficiently.

Job Description

The Call Center Representative will field a high volume of inbound calls, offering professional and attentive support to customers. Responsibilities include troubleshooting issues, handling order processing, and keeping customer records accurate and up to date.

Key Responsibilities

• Address customer questions and resolve complaints in a professional, courteous manner
• Investigate customer concerns and provide solutions, escalating more complex issues when needed
• Process customer orders and payments accurately and ensure timely completion
• Make outbound calls to promote products and meet assigned sales goals
• Collect customer feedback and maintain accurate, up-to-date customer records
• Conduct follow-up calls to confirm satisfaction and flag recurring issues for leadership

Qualifications

• 1-2+ years of experience in a high-volume call center setting required
• Comfortable using Microsoft Office, ticketing/phone systems, and CRM platforms
• Strong verbal and written communication abilities
• Customer-focused, collaborative, and able to stay on task in a fast-paced setting
• Bachelor's degree preferred; relevant experience will be considered in place of a degree

Additional Details

This is a contract role lasting approximately 2-3 months, fully onsite in Alexandria, VA.

Perks

• Hands-on experience in a fast-paced call center environment
• Opportunity to strengthen customer service and sales skills alongside a supportive team

Equal Job Mandate

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.